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Job Title
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Job Family
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Job Code
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Job Exempt
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Youth Services Program Supervisor
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Non_Bargaining
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YSPS
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Y
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Pay Grade
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Pay Rate Type
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Minimum
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Midpoint
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Maximum
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NB110
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Salary
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$30.23
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$38.55
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$46.87
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JOB DESCRIPTION
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Performs supervisory, administrative, and case coordination work supporting youth with identified needs and their families, including youth at risk of or involved in the justice system. Provides oversight of participant case coordination, service planning, staff supervision, community partnerships, and program operations. Leads a coordinated system of assessment, referral, follow-up, advocacy, and supportive services to address participants’ academic, behavioral health, social, family, employment, and developmental needs. Supervises program staff, advocates and contracted service personnel; assigns and monitors caseloads; reviews case documentation; provides coaching and performance feedback; and ensures staff follow established policies, procedures, and service standards. Coordinates with schools, families, nonprofit organizations, behavioral health providers, workforce agencies, juvenile justice partners, and other community resources to ensure participants receive appropriate and timely services. Monitors participant outcomes, case activity, program performance, grant deliverables, and contractual requirements. Ensures accurate documentation and data collection, identifies service gaps, and uses performance information to improve case coordination and program effectiveness. Minimum Qualifications:
Associate’s degree from an accredited college or university in Social Work, Psychology, Criminal Justice, Human Services, Education, Public Administration, or a related field; Bachelor’s degree preferred. Three (3) years of experience implementing, coordinating, or managing youth programs, services, or initiatives, including a minimum of one (1) year in a supervisory capacity. Experience working with youth involved in or at risk of involvement with the juvenile justice system, including the Florida Department of Juvenile Justice, is preferred. Valid Florida Driver's License required. Must pass a criminal background check which includes a polygraph examination.
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RESPONSIBILITIES
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EXAMPLES OF WORK PERFORMED:
Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class.
Recruits, interviews, onboards, trains, supervises and evaluates assigned program staff, advocates, mentors, and contracted service personnel; provides ongoing coaching, professional development, and performance feedback.
Assigns and monitors staff caseloads based on participant needs, staff capacity, program priorities, and service requirements; conducts individual and team supervision meetings to review participant progress, case concerns, service barriers, documentation, and staff performance.
Addresses personnel concerns, performance issues, and workplace conflicts in accordance with organizational policies and supervisory practices.
Reviews participant records, case notes, assessments, service plans, referrals, progress reports, activity logs, timesheets, service records, and other documentation to ensure accuracy, completeness, timeliness, and compliance with program requirements.
Provides consultation and guidance to staff regarding complex participant situations, crisis concerns, service barriers, family engagement, behavioral health needs, school-related concerns, and community resource coordination.
Oversees participant intake and assessment processes to identify individual strengths, needs, risks, goals, and service priorities.
Ensures individualized service plans are developed, implemented, monitored, and updated based on participant assessments and identified needs.
Coordinates referrals and linkages to community resources, including behavioral health, educational, employment and workforce, housing, family support, mentoring, recreational, and other social services; monitors follow-up activities to ensure participants successfully connect with services and identified needs are addressed.
Serves as an escalation point for participant concerns and service coordination issues and works collaboratively with staff and community partners to resolve barriers to services.
Provides advocacy and support to participants and families in navigating community systems and accessing appropriate resources.
Participates in case staffing meetings and multidisciplinary discussions involving participants with complex or multiple service needs.
Supervises advocates and mentors and provides direction regarding participant engagement, case coordination, documentation, professional boundaries, and referral practices.
Conducts case reviews and quality assurance activities to ensure services are delivered consistently and in accordance with program policies, contractual requirements, and established standards.
Coordinates with schools, educational personnel, juvenile justice partners, behavioral health providers, social service agencies, nonprofit organizations, and other community partners regarding participant needs, referrals, service coordination, and available resources.
Establishes and maintains partnerships with local businesses, schools, nonprofit organizations, faith-based organizations, community agencies, government agencies, and other stakeholders to expand resources and services available to participants.
Maintains accurate and current participant and program information within designated databases and case management systems.
Monitors participant and program data, including demographics, engagement, attendance, referrals, service participation, case activity, service utilization, and outcomes.
Prepares and reviews reports documenting participant outcomes, case coordination activities, program performance, grant deliverables, and compliance requirements; uses data to identify trends, evaluate service effectiveness, and recommend improvements.
Develops and implements strategies to improve participant engagement, retention, and successful completion of individualized goals and ensure services are accessible, responsive, and aligned with participant needs.
Identifies gaps in services and recommends additional resources, partnerships, program modifications, or service delivery improvements.
Ensures compliance with grant requirements, contractual agreements, organizational policies, confidentiality requirements, and applicable program standards.
Supports management of grant-funded services and partner organizations, including monitoring deliverables, performance measures, budgets, and required documentation.
Collaborates with program leadership to address operational challenges, staffing concerns, service delivery issues, and program improvement opportunities.
Develops and facilitates staff training related to participant engagement, case coordination, documentation, community resources, trauma-informed practices, mentoring, and program procedures.
Develops and maintains a service coordination calendar to monitor participant activities, case review meetings, referrals, workshops, community events, and program deliverables.
Coordinates youth and family programming designed to address participant needs and support educational, personal, social, and career development.
Represents the organization on committees, workgroups, and community initiatives related to youth development, prevention, case coordination, mentoring, and community engagement.
Provides direct participant support or assumes case coordination responsibilities when staffing needs require additional coverage.
Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of case management and care coordination principles, youth development, prevention programming, mentoring, and community-based services.
Knowledge of participant assessment, individualized service planning, referral processes, documentation standards, and follow-up practices.
Knowledge of behavioral health, educational, social service, workforce development, and juvenile justice resources affecting youth and families.
Knowledge of supervisory practices, staff development, performance management, and quality assurance.
Knowledge of grant management, contractual compliance, program monitoring, and outcome measurement.
Knowledge of community resources and the ability to develop and maintain effective referral networks.
Skilled in assessing participant needs and coordinating appropriate services and interventions.
Skilled in supervising, coaching, mentoring, and evaluating staff.
Skilled in managing complex cases and resolving service coordination barriers.
Skilled in developing collaborative relationships with youth, families, schools, service providers, government agencies, and community stakeholders.
Skilled in reviewing case documentation, analyzing program data, and identifying service delivery trends.
Skilled in written and oral communication, documentation, presentations, and professional correspondence.
Skilled in using Microsoft Office, electronic calendars, databases, case management systems, data collection platforms, and reporting tools.
Ability to assign, direct, monitor, and evaluate the work of staff and contracted personnel.
Ability to manage multiple caseloads, projects, deadlines, and competing priorities.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive participant and family information.
Ability to advocate for participants and coordinate services across multiple systems and organizations.
Ability to identify participant needs, develop appropriate service strategies, and monitor progress toward established goals.
Ability to analyze participant and program data and use findings to improve service delivery and outcomes.
Ability to work effectively with diverse populations and multidisciplinary teams.
Ability to establish and maintain productive partnerships with community organizations and service providers.
Ability to respond appropriately to complex participant, family, staff, and operational concerns.
Ability to work independently, exercise sound judgment, and make recommendations regarding personnel, participant services, program operations, and resource utilization.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
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