Job Title

Job Family

Job Code

Job Exempt

Downtown Orlando Services Coordinator

Seiu_White_Collar

XZM14

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S17

Hourly

$21.41

$27.31

$33.20

Job Description

Coordinates and provides information at the Downtown Orlando Visitors Information Center to the public, promoting greater awareness of downtown events, services, and various developments; assists with special events; and performs other duties as assigned.

Minimum Qualifications:

Associate's Degree in Marketing, Public Relations, Public Administration, or related field and three (3) years experience performing administrative work such as office management, customer services, or public relations work; or an equivalent combination of education and experience. Must pass a background check which includes a polygraph. A valid Florida Driver’s License is required.

Will be required to periodically work evening hours, weekends, and holidays.

Responsibilities

EXAMPLES OF WORK PERFORMED:
Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The
omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Promotes downtown Orlando by displaying publicity and promotional material; assists in developing promotional material and programs; prepares brochures and
flyers for distribution; develops relationships within the community to encourage partnerships and sponsorships.

Greets visitors to the Center determines the purpose of visit, responds to need, provides information or direction to desired destination or service, and offers alternatives that
requested service; resolves customer complaints or refers unresolved problems to appropriate staff; maintains a log of interactions or transactions and records details.

Assists in the daily operations of the Downtown Orlando Information Center, a satellite office; assists in managing all office operations to ensure its effectiveness, and
implements changes; coordinates activities with others to enhance services as necessary.

Assists customers with their retail purchases and monetary transactions.

Responds to calls, emails, or in-person inquiries, and refers callers citywide for assistance.

Maintains and updates the Center’s calendar including various activities and events; updates database; schedules appointments and makes reservations; develops and
organizes programs for maximization of services at the Center; solicits volunteers and interns providing guidance and team leadership as needed.

Makes recommendations and provides support of a specialist nature; may conduct public information workshops, and participate in special projects or initiatives as needed.

Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of the principles and processes for providing customer services, assessing needs, meeting quality
standards, and evaluating customer satisfaction.

Knowledge of the City’s policy and procedures.

Knowledge of basic principles of marketing and public relations.

Knowledge of basic math.

Skilled in customer service.

Skilled in the operation of computers with proficiency such as with MS Office Suite.

Excellent customer service and interpersonal skills.

Excellent communication and listening skills.

Ability to deal with the public and other internal and external sources representing the organization
in a professional manner.

Ability to prepare and write memos and flyers.

Ability to provide leadership and train volunteers, interns, and other team members.

Ability to work independently, take initiative, and be flexible.

Ability to establish and develop effective and cooperative working relationships with others and maintain these over time.