Job Title

Job Family

Job Code

Job Exempt

Permit Technician I - C

Non_Bargaining

XTGC2

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

C20

Hourly

$18.19

$23.19

$28.19

Job Description

Under the direction of the Customer Service Supervisor, performs responsible work involving the processing and issuance of permits and/or review and issuance of Business Tax Receipts within the Permitting Services Division. Utilizes customer service skills, exercises discretion, and incorporates tact and diplomacy to explain basic code requirements and office policies in person, over the phone, and electronically.

Minimum Qualifications:

High School Diploma/G.E.D. Certificate and six (6) months of customer service experience involving public contact, preferably in zoning, building, engineering, fire protection, planning, business tax receipts, or related areas; or an equivalent combination of education, training, and experience. Must type 25 CWPM, effectively communicate both verbally and in written form, and possess basic computer skills.

Additional Qualifications for Promotion (Permit Technician I to II):

One (1) year of experience as a Permit Technician I. Proficiency in a number of permit processing functions. Processes permit applications with minimal errors and fully understands the permitting software systems (Infor and ProjectDox). Can thoroughly identify problems that arise in the permitting process. Good attendance record, positive attitude, and accountability of work product will be taken into consideration. Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. Last performance evaluation must have resulted in overall meets standards rating or better without any goal rating of less than meets standards.

BUSINESS TAX RECEIPT: One (1) year of experience as a Permit Technician I. Familiarity with City of Orlando code and related Florida State statutes and regulations and proficiency in processing all Business Tax Receipt license types. Processing business tax applications with minimal errors and fully understands the permitting software systems (Infor and OpenCounter). Can thoroughly identify problems that arise in the business tax process. Good attendance record, positive attitude, and accountability of work product will be taken into consideration. Last performance evaluation must have resulted in overall meets standards rating or better without any goal rating of less than meets standards.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Receives plans and applications for land use, building, engineering and trade permits, occupational licenses, etc.; explains permit processing requirements, fees, etc., to contractors and/or homeowners, verifies contractor's license, appropriate forms and distributes plans and forms to appropriate offices; notifies contractor/homeowner when permit is approved; issues permits in accordance with established guidelines.

Determines, calculates, accepts fees, write receipts for permits, copies, publications and other related fees, using established fee schedules as guide. Compares and totals funds received to receipts to ensure funds balance; completes daily cash reports.

Answers complaints regarding incorrect code charges and recommends necessary adjustments; processes and monitors inspection activities; notifies customers regarding delinquent license taxes, building code violations, permitting problems and other violations.

Acts as a liaison between various City departments, the business community and property owners with respect to providing code information; reviews records and various files to maintain the accuracy of all applicable records and prepares corrections as required. Uses two way radio communication to contact inspectors.

Explains departmental policy and pertinent rules and regulations to the public by personal contact and answers telephone, answers other inquiries and provides routine information. May also transfer or refer calls based on knowledge of City operations.

Utilizes a computerized data system for the call-up or updating of records in the handling of service activities for the public and supervisors.

Performs related work as assigned.Receives plans and applications for land use, building, engineering and trade permits, occupational licenses, etc.; explains permit processing requirements, fees, etc., to contractors and/or homeowners, verifies contractor's license, appropriate forms and distributes plans and forms to appropriate offices; notifies contractor/homeowner when permit is approved; issues permits in accordance with established guidelines.

Determines, calculates, accepts fees, write receipts for permits, copies, publications and other related fees, using established fee schedules as guide. Compares and totals funds received to receipts to ensure funds balance; completes daily cash reports.

Answers complaints regarding incorrect code charges and recommends necessary adjustments; processes and monitors inspection activities; notifies customers regarding delinquent license taxes, building code violations, permitting problems and other violations.

Acts as a liaison between various City departments, the business community and property owners with respect to providing code information; reviews records and various files to maintain the accuracy of all applicable records and prepares corrections as required. Uses two way radio communication to contact inspectors.

Explains departmental policy and pertinent rules and regulations to the public by personal contact and answers telephone, answers other inquiries and provides routine information. May also transfer or refer calls based on knowledge of City operations.

Utilizes a computerized data system for the call-up or updating of records in the handling of service activities for the public and supervisors.

Performs related work as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of modern office practices and procedures, business English, and spelling.

Some knowledge of the layout of the City and its geography.

Knowledge of modern office equipment and of filing systems and procedures.

Skill in the use of a PC terminal, typewriter and other equipment utilized in a modern office environment.

Ability to staff customer counter which would involve standing or sitting for extended periods of time.

Ability to perform basic mathematical calculations with accuracy.

Ability to establish and maintain effective working relationships with employees, businesses, other agencies and the public as necessitated by the work.

Ability to prepare clear and concise reports using a variety of source materials and to maintain records of activities.

Ability to understand and follow moderately complex oral and written instructions.

Ability to communicate clearly and concisely, orally and in writing.Knowledge of modern office practices and procedures, business English, and spelling.

Some knowledge of the layout of the City and its geography.

Knowledge of modern office equipment and of filing systems and procedures.

Skill in the use of a PC terminal, typewriter and other equipment utilized in a modern office environment.

Ability to staff customer counter which would involve standing or sitting for extended periods of time.

Ability to perform basic mathematical calculations with accuracy.

Ability to establish and maintain effective working relationships with employees, businesses, other agencies and the public as necessitated by the work.

Ability to prepare clear and concise reports using a variety of source materials and to maintain records of activities.

Ability to understand and follow moderately complex oral and written instructions.

Ability to communicate clearly and concisely, orally and in writing.