City of Orlango
City of Orlando
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Job Title   Job Family   Job Code   Job Exempt
Computer Room Assistant - C   Non_Bargaining   XETP4   N
 
        Pay Grade   Pay Rate Type   Minimum   Midpoint   Maximum
        C18   Hourly   $20.28   $25.86   $31.44
 
Job Description
 
Performs technical work to ensure that computer lab equipment is operational. Train and instruct program participants in computer operations. Duties include, but not limited to, performing introduction to computers training, resume assistance, interviewing prep. Assist program participants in the use of computers, software and related peripherals. Work is performed under the general supervision of the Employment & Training Program Manager.

Minimum Qualifications:

Associate's Degree or equivalent and two (2) years of job placement experience; or an equivalent combination of related training and experience. Bilingual ability desired. Ability to operate a personal computer utilizing job placement related software preferred.
 
Responsibilities
 
EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Assist program participants in the use of computers, software and related peripherals.

Train and instruct program participants in computer operations

Design and develop computer instructional material useful for program participants

Design, implement and administer computer training schedules

Evaluate and assess student progress as it relates to the use of computer

Coordinates schedules of job seekers in conjunction with RISE Program staff.

Uses phone, email and business etiquette to professionally handle all job seeker and employer customer service related issues and interaction.

Performs other related job duties as assigned.


KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of Microsoft Office Productivity Suite (Word, Excel, Access); Google Docs

Knowledge of internet navigation, applications and functionality

Knowledge of the community and resources available within the community

Knowledge of general teaching, training, instruction and/or facilitation

Skilled in the use of a keyboard and computer to enter and maintain data

Skilled in the use of office machines (copier, fax, phone, scanner, overhead projector)

Ability to evaluate information and discern the needs of clients with barriers to employment or other needs

Ability to communicate effectively both verbally and in written form

Ability to use independent judgement and act with initiative with little or no direction given

Ability to establish and maintain effective working relationships with callers, job seekers and RISE Program staff

Ability to learn RISE Program policies and procedures

Ability to meet deadlines

Ability to speak effectively and comprehensibly on the phone and with people in person

Ability to work individually and/or as a team

Ability to effectively handle multiple tasks simultaneously

Ability to work under stressful conditions