Job Title

Job Family

Job Code

Job Exempt

Employment & Training Program Manager - C

Non_Bargaining

XETM1

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

NB116

Salary

$41.45

$52.85

$64.25

Job Description

This is a community-oriented position providing leadership, budget/fiscal management, staff oversight, and database management covering all aspects of the General Fund, COVID-19 grants, American Rescue Act grants, and Workforce Innovation and Opportunity Act (WIOA) grants serving eligible, qualified adults (18 years of age and up). Oversees staff in providing employment and training services, including social services, comprehensive case management, career guidance/development, training enrollment, and job development/placement. Ensures compliance for meeting or exceeding program measures, goals, and outcomes reporting. Oversees a contract staffing agency that provides one-time emergency employment services to customers with an immediate need for cash. Work is performed under the general supervision of the Chief Administrative Officer (CAO).

Minimum Qualifications:

Bachelor’s Degree and minimum five (5) years progressively responsible experience in social services, human services, or related field, to include two (2) years experience in staff/program supervision; or an equivalent combination of education, training, and experience. Master’s Degree desired.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Directs and manages the City of Orlando Rapidly Improving Skills and Employment (RISE) Office and program.

Directs RISE program in tandem with all other City departments and CareerSource of Central Florida to promote team cooperation and collaboration; cultivates teamwork among direct reports to support the overall success of the organization.

Ensures compliance in all aspects of the RISE program. In conjunction with the department director or deputy chief administrator, monitors financials (revises budgets as necessary) and offers recommendations for additional areas of program development or program enhancements.

Develops and provides technical support, information, and staff training as needed.

Counsels/disciplines staff members when concerns arise; makes recommendations to leadership regarding personnel actions, whether positive or negative.

Investigates and responds to RISE customer concerns/complaints; ensures that emergencies, security issues, and other incidents are taken care of quickly and appropriately in coordination or collaboration with other managers.

Conducts and analyzes periodic customer surveys to ascertain customer satisfaction levels and respond to customer needs/suggestions.

Manages all direct reports for Social Services and case work so that there is no delay in customers receiving services.

Evaluates direct reports’ job performance and provides coaching and counseling to develop employees.

Directs, trains, and supervises direct reports.

Conducts outreach and recruitment of potential customers. Develops and maintains contacts with community organizations, educational institutions, and business organizations for customer outreach, recruitment, and positive public relations.

May present information regarding programs and services to outside organizations and groups.

Compiles and analyzes data for written performance reports (monthly, quarterly, and annually); monitors program performance and progress; and promptly addresses any performance deficiencies.

Develops and implements a local monitoring plan for all casework.

Develops and implements, as needed, a succession plan for the leadership of the program.

Represents the City of Orlando on community boards and councils as requested.

Supports and participates in strategic initiatives.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge/experience in customer service techniques, motivational training, WIOA or other workforce programs, recruitment techniques, and career counseling.

Knowledge of community resources and familiarity with the community.

Skilled in organizational management and supervisory techniques.

Skilled in both oral and written communication.

Skilled in interpersonal relations and problem-solving.

Skilled public speaking and listening.

Skilled in use of computer, including Microsoft Business Applications.

Ability to effectively work with people in crisis and coordinate and track delivery of direct services.

Ability to commit to building and expanding community partnerships and relationships.

Ability to relate to diverse issues, people, and institutions.

ADDITIONAL QUALIFICATIONS FOR PROMOTION: N/A.