City of Orlando Home City of Orlando  
Job Title   Job Family   Job Code   Job Exempt
Wastewater Service Supervisor   Seiu_Supervisory   WSS1   N
 
        Pay Grade   Pay Rate Type   Minimum   Midpoint   Maximum
        S16   Hourly   $24.45   $31.18   $37.91
 
 
JOB DESCRIPTION
 

Provides vital support with computer or technical inquiries to ensure seamless operations across departments. Responsibilities encompass a wide spectrum, including verifying sewer payments, utilizing tools such as Utilisphere, Mapworks, Sunshine 811, Infor, ProjectDox, and historical records in collaboration with various departments. Maintains a supervisory role as the primary Wastewater Specialist, handling customer inquiries, assessing urgency, and directing matters to the appropriate department within the City of Orlando.

Minimum Qualifications:

Associate's Degree or Technical Certificate and two (2) years experience in wastewater collection or a related area, with the ability to read and interpret maps, charts, blueprints and engineering drawings; or an equivalent combination of education, training, and experience. Must include 6 months of supervisory experience. Must demonstrate Microsoft Office Suite, Word, and Excel proficiency.
 
RESPONSIBILITIES
 
EXAMPLES OF WORK PERFORMED:
Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.
Schedules interview for potential new hires. 

Composes memorandums, letters, revises and develops forms, reports, spreadsheets, etc.

Processes payroll including leave request and overtime documents. 

Uses Maintenance Connection to prepare reports on work order progress and to update asset management data.

Answers telephones, takes locate information, looks up special information required for projects, contact customers for scheduling of locate requests.

Verifies exact location of our sewer laterals.

Responds to customer locate request in a reasonable time.

Ensures records are kept up to date.

Informs supervisor of daily situations.

Contacts supervisors using the radio.

Calls in excavations.

Schedules line locates.

Works with other City departments in relation to wastewater collection.

Organizes mylars and paper maps received from engineering to be logged in a recording system.

Assists and trains other members of the group.

Enters and retrieves information from a computerized database.

Serves as emergency personnel in the event of natural disasters. 

Performs other related work as assigned.


KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of the requirements of Sunshine One Call Program, location of reference documents, established policies and procedures of the section.

Knowledge of City streets and maps.

Knowledge of personal computers and the use of various software packages.

Skilled in the use of Microsoft Office

Possess a high level of customer service skills.

Ability to operate, enter and retrieve information from a personal computer and software/programs ie. Microsoft Office Suite, Word, Excel, etc.

Ability to prioritize assignments and work independently.

Ability to perform detail work quickly and accurately.

Ability to work with complex records.

Ability to read and interpret maps, charts and blueprints.

Ability to meet stringent deadlines.

Ability to operate a personal computer for extended periods of time.

Ability to effectively communicate both orally and written

Ability to establish and maintain an effective working relationship with employees, managers, and the public.