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Job Title
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Job Family
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Job Code
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Job Exempt
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Security Operations Analyst
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Non_Bargaining
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SOA1
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Y
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Pay Grade
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Pay Rate Type
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Minimum
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Midpoint
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Maximum
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NB113
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Salary
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$37.42
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$47.71
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$57.99
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JOB DESCRIPTION
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The Security Operations Analyst plays a key role in protecting the local government’s digital assets, infrastructure, and data from cyber threats. This role is responsible for monitoring, analyzing, and responding to security incidents, as well as supporting the implementation of security measures to ensure compliance with local, state, and federal regulations. The Security Operations Analyst will analyze and adjust the operational work performed by the Information Security Officers to strengthen the overall security posture for the City of Orlando. The Security Analyst conducts regular security assessments and works closely with the Security Architect to develop and implement security measures. Work is performed under the general direction of the Information Security & Compliance Manager. Work is reviewed through meetings, detailed reports, audit results, and observation of results achieved. Minimum Qualifications Bachelor’s degree in Computer Science, Information Security, Information Technology, or related field and 2 years of experience in cybersecurity, IT operations, or network/system administration or an equivalent combination of education, training, and experience. Relevant certifications such as CompTIA Security+, GIAC, CEH, or CISSP highly desired. Must pass a background check in accordance with state/local regulations.
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RESPONSIBILITIES
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EXAMPLES OF WORK PERFORMED:
Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.
Monitor and analyze network traffic, security alerts, and logs to identify suspicious activity and potential threats.
Investigate security incidents and coordinate incident response efforts, including containment, eradication, and recovery.
Maintain and configure security tools such as Security Information and Event Management (SIEM) systems, intrusion detection/prevention systems (IDS/IPS), antivirus platforms, and endpoint detection solutions.
Develop and update incident response procedures and security operations playbooks.
Conduct vulnerability assessments and work with IT teams to remediate identified risks.
Collaborate with internal departments and external agencies to report security events and ensure regulatory compliance (e.g., CJIS, NIST, HIPAA).
Participate in regular audits, risk assessments, and compliance reviews.
Support user training and awareness programs related to cybersecurity best practices.
Assist in managing disaster recovery and business continuity plans.
Maintain detailed records of security incidents and operational reports for management and legal review.
Other duties as assigned
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of Role Based Access Control aligned with Zero Trust.
Knowledge of cloud security principles (e.g., Microsoft 365, Azure, AWS).
Knowledge of Windows, AS/400, Linux, and UNIX operating systems.
Knowledge of modern information systems and data processing concepts, techniques and operating principles.
Knowledge of the capabilities, limitations and uses of electronic computers and peripheral equipment and techniques of translating user requirements into structured applications and programs utilizing available resources.
Knowledge of security implementations and auditing in the mid-range computer environment.
Ability to operate personal computer for extended periods of time.
Ability to analyze and modify configuration of the main computer systems and modify system values to optimize machine utilization and performance.
Ability to troubleshoot and resolve system problems and malfunctions.
Ability to establish and maintain effective working relationships with employees, and vendors.
Strong analytical and problem-solving skills.
Excellent written and verbal communication abilities
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