Job Title

Job Family

Job Code

Job Exempt

Ombudsman

Seiu_Professional

OMBUD

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S12

Salary

$28.28

$36.07

$43.85

Job Description

Under the direction of the Economic Development Department, assists business representatives, customers, and the public by providing information about the building permit process. Handles difficult issues, tracks complaints, investigates problems, facilitates discussions, and helps resolve issues by working collaboratively with all parties involved to ensure customer needs are met in a timely and efficient manner. Performs other duties as assigned.

Minimum Qualifications:

Bachelor’s Degree in Business, Public Administration, Planning, or closely related field and five (5) years of related experience; or an equivalent combination of education, training, and experience. Strong skills in conflict resolution, negotiation, written communication, and oral communication highly preferred.

Responsibilities

EXAMPLES OF WORK PERFORMED:
Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Assists businesses and individuals with questions and issues regarding the building permit application process by providing information on the process and regulations or makes referral; researches issues, resolves problems with the permitting process; arranges meetings and facilitates discussion with all parties involved to identify best options for problem resolution; arranges pre-submittal meetings to clarify issues and concerns in order to meet customer needs in a timely and expeditious manner.

Tracks complaints or problems, working collaboratively and cross-functionally with management from various City units and departments, and business representatives or individuals regarding Permitting Services issues; provides guidance toward resolution of problems, and may look into procedural irregularities or broader systemic problems when appropriate; monitors progress; prepares data, reports, and correspondence as necessary.

Develops informational material for the public explaining regulations and the permitting process including; prepares and updates the website, newsletter, and various organizational publications for internal and external audiences; may organizes educational seminars, open houses, and deliver public presentations to increase understanding about the building permit process and regulations.

Confers with management and key interest groups on permitting services and related matters; identifies systematic issues, trends and concerns about policies and procedures, and provides recommendations for improvements in order provide higher levels of productivity and ultimately enhances Permitting Services reputation and goodwill.

Serves as liaison between Permitting Services Division and other departments as well as with business representatives, other agencies, and interest groups; establishes and maintains cooperative relationships with the public and business community and staff.

Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of the building regulations including planning and permit process.

Knowledge of City policies and procedures regarding economic/community development.

Excellent written and oral communication skills

Excellent problem-solving skills.

Strong interpersonal, public relations, and customer relations skills

Ability to read and interpret complex building plans and blueprints.

Ability to research, analyze, evaluate alternatives, and make recommendations.

Ability to use good judgment, prioritize, and make recommendations for improvements and efficiency.

Ability to work collaboratively in cross-functional matters on sensitive issues.