Job Title

Job Family

Job Code

Job Exempt

Equity, Diversity, and Inclusion Specialist

Non_Bargaining

MAE65

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

NB114

Salary

$37.88

$48.30

$58.72

Job Description

Serves as administrator of the Orlando United Assistance Center (OUAC), a long-term resource for the survivors of the Pulse tragedy, but also for all of the central Florida community. This position ensures that the OUAC continues to build a system that provides an array of free services to help address the needs of those impacted by the Pulse tragedy; collaborates with partner agencies, survivors, and community members; and assists in providing access to a variety of services; and supports to provide nurture hope, strength, and health. This position manages the City of Orlando's contract with United Way and the Anti-Terrorism and Emergency Assistance grant through the Department of Justice. Work is performed under the supervision of the Senior Advisor of Homelessness and Social Services and performance is reviewed through conferences, reports submitted, and results obtained.

Minimum Qualifications:

Bachelor’s Degree from an accredited college or university with major coursework in Public Relations, Political Science, and/or Public Administration and four (4) years supervisory/administrative experience in the nonprofit sector; or an equivalent combination of education, training, and experience.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Determines strategic needs and what is desired for a robust system; collaborates with the mental health community, social services community, LGBTQ community, and the Hispanic and African American community along with other needed influencers and change makers. Builds collaborations that have strategic benefits; works in conjunction with the OUAC and other conveners of these systems; gathers key stakeholders to determine where areas of the OUAC intended impact and the theory of change could be enhanced; and determines what level of integration and length of partnership are required to achieve the impact the community seeks. Conducts a market mapping and landscape analysis to determine potential partners. Identifies potential organizations for collaboration; begins conversations.

Considers practical implementation challenges; takes into account organizational culture, structure, strengths, weaknesses, leadership, governance, systems, and back-office support; and critically considers the practical challenges of implementation. Involves key staff at the organizations to discuss the realities of their work. Implements collaboration, adjusting as needed.

Communicates openly; learns, adapts, and measures key indicators that ensure healthy and successful collaboration and systems building. Eliminates barriers for agencies and survivors so that the OUAC will provide respectful, compassionate, and effective services.

Joins survivors and those agencies who interact with victims to provide, sustain, and support a collaborative system of direct services across the region that is comprehensive, victim-centered, and accessible to the diverse survivor population.

Coordinates complex high-level operations among agencies, funders, and various levels of government across multiple jurisdictions. Coordinates with partners to ensure that best practices and lessons learned through the coordination efforts are communicated throughout the various levels of government and can serve as templates for future recovery operations.

Provides entry points for international visitors, federal, state, and local emergency management professionals and academics interested in learning how the City responded to the Pulse tragedy and our lessons learned from the OUAC.

Translates key program concepts into case value statements. Provides advice in communications activities related to internal program implementation and external image-building among key stakeholders, including donors, government officials, and the general public. Defines communication policies and reporting structure which will improve internal communications among the various agencies and set the standard for reporting on successful program implementation to the community, survivors, and donors. Documents action plans, presentations, and program results for stakeholders.

Provides technical support to program quality and consistency including: program design, rapid emergency assessment methodology, monitoring and monitoring planning, reporting, and evaluations for systems being built within the OUAC and around the OUAC.

Stays abreast of current developments in evidence-based response in the humanitarian field.

Develops quality monitoring and evaluation systems for response and longer-term programs considering assessment, design, development, funding requirements, resources and capacities, and current best practices in the humanitarian sector. Supports or directly develops, depending on need, the design and implementation of baseline, mid-term, and end-of-project evaluations, surveys, and other components of the OUAC.

Manages the implementation of all aspects of the risk function, including implementation of processes, tools, and systems to identify, assess, measure, manage, monitor, and report risks. Assists in the development of and manage of processes to identify and evaluate OUAC and OUAC program risks.

Provides reporting to appropriate entities based upon requirements from funding.

Responds to phone calls, emails, and requests from City residents, visitors, businesses, and multiethnic community organizations (including both English and Spanish).

Drafts and translates clear, concise briefings, narratives, correspondence, reports, letters, proclamations, and official documents in both English and Spanish.

Assists with event planning, logistics, and promotion of City signature events that celebrate the community’s diversity, including Hispanic Heritage Month, Black History Month, Juneteenth, Iftar Dinner, Pride Parade, among others.

Researches minority community demographics, needs, issues, and trends; makes recommendations to improve the City services and program's effectiveness in serving diverse groups.

Attends community events on evenings and weekends; represents the City’s Multicultural Affairs Office.

Interacts professionally and empathically with culturally diverse individuals from all walks of life and faith beliefs.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of municipal government, including objectives, programs, projects, activities, and challenges.

Knowledge of the City of Orlando and its various communities.

Knowledge of social media and digital communication channels.

Ability to communicate effectively, both orally and in writing.

Ability to conduct research studies, investigations, and prepare concise, accurate written and oral reports.

Ability to monitor and evaluate OUAC and OUAC program risks.

Ability to assemble, organize, and present statistical, financial, or factual information derived from a variety of sources.

ADDITIONAL QUALIFICATIONS FOR PROMOTION: N/A.