Performs supervisory work responsible for overseeing the day-to-day guest services operations of Harry P. Leu Gardens. The Leu Gardens Operations Supervisor is an ambassador for welcoming visitors and providing exceptional guest experience.  The responsibilities include coordinating with others for the smooth operation of the front-of-house, Historic Leu Gardens Museum, programs, rentals, exhibits, tours, event parking, and traffic/transportation. Addresses any inquiries, complaints, and feedback from visitors and members. Supervises and leads seasonal/temporary employees and volunteer staff, assigning tasks, conducting training, and providing ongoing support and guidance to team members, Work is performed under the direction of the Leu Gardens Executive Director and is reviewed while in progress, observation, meetings, and review of work outcome.

May need to be available to work evenings, weekends, and holidays as needed.
 

Minimum Qualifications:
Associate degree in Hospitality, Event Management, or related field, and two (2) years of experience in guest or event services, one (1) year of which must have been in a progressively responsible supervisory capacity; or an equivalent combination of education, training, and experience. Must possess a valid Florida Driver's License. Background check and polygraph required. Previous customer service and cash handling experience preferred.