Job Title

Job Family

Job Code

Job Exempt

Benefits Coordinator

Seiu_White_Collar

HRBC1

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S16

Hourly

$22.61

$28.83

$35.05

Job Description

Performs paraprofessional work to support and assist the Employee Benefits section. Work involves the administration of benefits programs, including medical, dental, vision, life insurance, short- and long-term disability, flexible spending account (FSA), and other ancillary benefits. Responsible for processing new hire benefits, mid-year life status changes, disability and death claims, COBRA notices, vendor payments, and retiree billing. Supports annual open enrollment needs. Responds to all employee and retiree inquiries in a timely manner and serves as a liaison between members and insurance carriers. Work is performed under the general supervision of the Employee Benefits Supervisor and reviewed for achievement of goals and expectations through discussions, work reviewed, and results obtained.

Minimum Qualifications:

Associate's Degree with coursework in Human Resources Management, Business, Public Administration, or related field and a minimum of two (2) years human resources experience, preferably in benefits administration; or an equivalent combination of education, training, and experience. Proficiency in the use of computers and Microsoft business applications, particularly Excel and Word desired. Experience with HRIS (Human Resources Information Systems) desired. Working knowledge of federal and state regulations relevant to the development and administration of benefits programs (including Section 125, ACA, COBRA, and FMLA) desired. Experience with Workday preferred.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Responds to all customer phone and email inquiries and questions in a timely manner; assist walk-ins.

Reviews, approves, and processes new hire benefits, qualified lifestyle changes, benefits eligibility changes, terminations, and other events in Workday and vendor systems.

Assists and support all annual open enrollment needs and functions.

Serves as liaison between members and insurance carriers.

Issues timely initial and qualifying event COBRA notices with third-party vendor to ensure compliance.

Processes short- and long-term disability claims.

Processes monthly benefit vendor invoices in Workday and send payment requests to Finance.

Coordinates retiree and COBRA billing with third-party vendor.

Processes active and retiree life insurance claims.

Prepares and generates invoice for separated employees with arrears balance.

Administers Compassionate Leave bank.

Conducts new hire benefit orientation as needed.

Processes retiree passive events.

Responds to public records requests in a timely manner.

Audits and reviews monthly general and civil service retiree payrolls for benefit changes.

Reviews and works with weekly Benefit Event Status Report for pending events.

Processes weekly name and address changes.

Drafts and sends pension award and benefit verification letters.

Files and maintains employee and retiree benefit folders and documents.

Orders and maintains department office supplies.

Prepares and sends benefit folders and documents for external archiving annually.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of federal and state regulations governing insurance plans and benefit programs.

Knowledge of City policies and procedures.

Skilled in the use of Microsoft Excel, Work, and Outlook.

Ability to provide excellent customer service and respond to inquiries and questions in a prompt manner.

Ability to adhere to and meet deadlines.

Ability to keep private and sensitive information confidential.

Ability to perform tasks which are detailed in nature.

Ability to simultaneously handle multiple tasks in an organized manner.

Ability to communicate orally and in writing in a proficient and effective manner.

Ability to establish and maintain effective and positive relationships and rapport with City officials, coworkers, employees, and the general public.