Job Title

Job Family

Job Code

Job Exempt

End User Device Administrator II

Seiu_Professional

EUDA2

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S11

Salary

$28.90

$38.30

$47.69

Job Description

Performs professional, administrative, and technical work related to designing, building, implementing, and maintaining the platforms used to manage End User Devices (EUD). These platforms are used to manage all EUDs within the enterprise remotely. This position is responsible for the maintenance of these essential systems, which may include assessing performance, completing regular maintenance, diagnosing issues, and repairing problems. The incumbent oversees and assists in the overall maintenance of the application data and database landscape by establishing best practices and communicating and implementing application data policies and procedures that drive improved efficiency, productivity, and security. This position works in a team environment, as well as autonomously, to resolve problems. Work is performed under the general supervision of the Network Support Manager and is subject to periodic review and evaluation.

Minimum Qualifications:

Bachelor's Degree in Computer Science, Business Administration, or related field and three (3) years technical experience in IT, network management, and system administration; or an equivalent combination of education, training, and experience. Experience with Microsoft Active Directory (AD), storage area networks (SAN), server virtualization platforms, backup and restore solutions, Microsoft Server, Linux Server, and server patching desired.

Additional Qualifications for Promotion:

Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. The employee’s last performance review must have resulted in an overall rating of Meets standards or better with no factor rating of less than meets.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Maintains EUD management platforms and all associated systems including software, hardware and applications

Maintains Microsoft and Apple EUDs, deploying new applications, updating virus protection software, implementing data security systems

Creates, tests, troubleshoots, manages and deploys application packages to EUDs

Creates, tests, troubleshoots, manages and deploys Group Policy Objects (GPO) to EUDs

Collaborates with third-party support services and service providers to ensure systems and EUDs are operating optimally

Performs other related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of data management and database technology

Knowledge of business unit vision and needs

Knowledge of specific constructs (tables, indexes, views, and stored procedures) of a database

Knowledge of IP networking concepts including but not limited to routing, switching, wireless (WiFi) and firewalls

Skilled in interpersonal, verbal and written communication required to effectively communicate data, database and research information with a variety of business, management, and technical stakeholders

Ability to think independently process and fully administrator IP networks including routing and switching