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Job Title
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Job Family
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Job Code
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Job Exempt
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Emergency Communications Training Coordinator
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Seiu_White_Collar
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EMTR01
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N
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Pay Grade
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Pay Rate Type
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Minimum
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Midpoint
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Maximum
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S14
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Hourly
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$27.27
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$34.78
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$42.28
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JOB DESCRIPTION
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The Emergency Communications Training Coordinator plans, develops, and administers the Emergency Communications Center (ECC) training program, including the Emergency Communications Specialist Academy, Communications Training Officer (CTO) program, employee certifications, supervisory training, and continuing education. Establishes training standards and performance benchmarks, oversees CTOs, evaluates trainee and employee performance, and recommends remedial training and performance improvement measures to ensure compliance with departmental policies and applicable regulations.
Work is performed under the direction of the Emergency Communications Assistant Manager and evaluated based on work in progress and results achieved.
Minimum Qualifications: Associate's degree in public safety, communications, education, business administration, or related field and two (2) years of related experience; or an equivalent combination of education, training, and experience. Valid Florida Driver’s License required.
Orlando Police Department (OPD) Radio, Teletype, and Desk certifications required, or equivalent certifications from another law enforcement agency. Candidates with equivalent certifications must obtain OPD certifications within one (1) year of hire. Candidates must possess a valid State of Florida Public Safety Telecommunicator certification and have one (1) year of employment.
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RESPONSIBILITIES
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Knowledge, Skills, and Abilities:
Extensive knowledge of Emergency Communications Center practices, procedures, and operations.
Thorough knowledge of computer systems and their application to Public Safety
Communications; experience or knowledge of Tyler CAD, Intrado Positron phone systems, and Motorola Trunked 800 MHz radio system preferred.
Extensive knowledge of the adult learning process and the development of meaningful training programs.
Ability to instruct, mentor, evaluate, and provide constructive feedback to personnel.
Ability to identify performance deficiencies and recommend appropriate corrective training.
Ability to communicate effectively, maintain confidential information, resolve conflicts, and coordinate multiple assignments.
Ability to remain calm during emergencies and provide direction when necessary.
Work Performed:
Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.
Coordinates and administers Emergency Communications training programs.
Develops and maintains training materials, manuals, certification records, and program guidelines.
Provides classroom instruction, coaching, mentoring, and guidance to trainees and CTOs.
Conducts quality assurance audits to ensure compliance with policies, procedures, and established performance standards.
Coordinates training for CAD, telephone, radio,, and other ECC systems and software updates.
Establishes competency benchmarks and ensures training programs reflect current operational requirements and applicable standards.
Serves as the ECC representative for training-related activities and attends meetings as assigned.
Assists with personnel scheduling, daily operations, and special projects.
Provides on-call support for Emergency Operations Center activities during significant events, as assigned.
Testifies in civil and criminal court on behalf of the Police Department.
Performs other related duties as assigned.
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