Job Title

Job Family

Job Code

Job Exempt

Venues Events Assistant Division Manager

Non_Bargaining

EADM1

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

NB116

Salary

$41.45

$52.85

$64.25

Job Description

Performs professional and managerial work in the Orlando Venues Event Department. Responsible for the oversight of all event operational matters for meetings, special events, sporting events, and concerts assigned. Responsible for creating and fostering an efficient, productive, and consistent working relationship among all departments to ensure operational excellence. Work is performed under the direction of the Venues Guest Experience Division Manager. Performance is reviewed for achievement of planned objectives through conferences, reports submitted, and evaluation of results achieved. Required to work varied shifts including weekends and holidays.

Minimum Qualifications:

Bachelor’s Degree in Hospitality, Organizational Leadership, Communications, Business Administration, or related field and minimum of five (5) years managerial guest or event services experience in a stadium or arena; or an equivalent combination of education, training, and experience. Valid Florida Driver's License required. Proficiency with Microsoft Office, Outlook, AutoCAD, and event booking computer software desired.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Assumes management responsibility for all services and activities of the events department including the planning and directing of all venue events. This includes oversight of event managers and event support within the Guest Experience Division

Plans, organizes, and assigns all work assignments for event managers and event services department personnel

Reviews and approves all cost estimates

Conducts planning, staff, and operational meetings as required ensuring smooth coordination of activities

Functions as the point of contact for Booking and Revenue Department to build and approval building layouts and event designs

Assists in the development of all guest services programs and materials for all building partners and Venues

Oversees event department internship program and provides special projects for professional development

Maintains a strong relationship with all departments to support operations and goals to expedite the resolution of any problems that may arise through the general operations of each venue

Serves as the primary event manager for events at either the stadium or the arena, as needed

Supports implementation and development of the employee recognition program at on behalf of the Venues

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of method to determine, implement and evaluate successful approaches to event planningKnowledge of Event Services leadership and guidance techniques to benefit all employees, including Event Staff, Parking, Security, Guest Relations and Janitorial employees, related to guest inquiries, objections, complaints, and special needs during events.

Knowledge of communication techniques used to instruct and motivate staff through year-round and dissemination of information.

Skilled in various types of guest services interactions (i+e+
, written, verbal and face-to-face interaction)Skilled in receiving, documenting, responding, forwarding, and tracking all event related requestsSkilled in facilitating tour/promoter requests and site visits/walk for prospects or confirmed eventsSkilled in coordinating with the Ticket Operations staff, Sales staffs, Marketing and Sponsorship departments to implement and execute annual customer benefits, services & sales programs, and events throughout the calendar yearAbility to provide strategic vision for future Event Management projects, including event research, event surveying, and secret shoppingAbility and willingness to work an event driven schedule including nights, weekends and holidaysAbility to speak in front of audiences ranging from less than 10 to 500 peopleAbility to be proactively create solutions to problems and situations before and after they arise with little or no supervision Ability to provide strong leadership and personnel management to coach, mentor and motivate a diverse workforceAbility to handle a wide variety of customers from various modes of communication in ways that will:

diffuse the situation, increase loyalty, document incident, prevent reoccurrence, and negative feedback.