Job Title

Job Family

Job Code

Job Exempt

Enterprise Application Administrator III

Seiu_Professional

EAA03

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S09

Salary

$34.34

$45.50

$56.66

Job Description

Performs professional and technical work in the delivery of support to end users in the organization about how to use various types of software programs efficiently and effectively in fulfilling business objectives. This includes troubleshooting complex applications and software for all users, such as operations, development, and other business units. This position is also responsible for creating and deploying feedback mechanisms for end users, analyze results, make recommendations for support process improvement, and implement changes. Enterprise Application Administrator must be able to work independently or in a team to troubleshoot, perform root cause analysis, identify, and isolate technical issues. Work is performed under limited supervision of the Systems Integration Manager and is evaluated while in progress and upon completion through direct observation, discussion, review of established procedures, and achievement of desired results.

Minimum Qualifications:

Bachelor's Degree in Computer Science, Information Systems, Business/Public Administration, or related field and six (6) years experience in supporting complex enterprise packaged (vendor) software solutions, in the Microsoft Windows operating environment; interpreting and writing SQL queries and supporting integrations utilizing APIs; or an equivalent combination of education, training, and experience in an applicable technical environment. In addition, candidate has the ability to work independently, lead a team, troubleshoot incidents and design & architect solutions based on City standards.

Additional Qualifications for Promotion:

Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. The employee’s last performance review must have resulted in an overall rating of Meets standards or better with no factor rating of less than meets.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Interviews client departments to determine existing and future application requirements; compares the feasibility of developing automated and/or manual procedures; documents client requirements utilizing data models and related documentation.

Analyzes and documents client business functions and re﷓engineering of client processes.

Serves as project manager, coordinating the activities of the client project and development teams.

Develops and writes structured and efficient computer programs for input and retrieval of specific documents, data, and information which may include supporting SQL databases, writing SQL scripts, procedures, triggers; writing .NET programs; installing, testing and configuring vendor software; and writing and maintaining reports and job flows.

Checks existing programs within systems for errors in logic and program content; makes necessary changes.

Designs, develops, tests and implements new application systems; develops and presents specifications for all phases of development in accordance with departmental procedures, including the Application Development Methodology, applicable technical and data standards.

Recommends solutions to information system needs, questions and problems.

Investigates and evaluates alternative hardware and/or software options to complete each project.

Submits periodic written project status reports to Information Systems Management and client as required.

Conducts Joint Application Requirements/Joint Application Design (JAR/JAD) sessions, software/hardware meetings and provides presentations for clients and staff pertaining to assigned projects.

Trains client personnel in the use of hardware, software or systems; prepares documentation and initial user training materials.

Performs related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:

Considerable knowledge of computer programming, fundamentals of project management, data modelling and documentation techniques, database design and systems development.

Considerable knowledge of systems analysis, systems design research, data processing, mathematics and statistical reporting.

Knowledge of personal computers and their respective applications.

Knowledge of relevant business, accounting and record keeping practices.

Ability to coordinate and review work of assigned staff.

Ability to conduct research and express ideas clearly and concisely, both orally and in writing.

Ability to effectively communicate technical ideas to users and management personnel in individual and group settings.

Ability to establish and maintain effective working relationships with Information Systems and client staff.