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Job Title
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Job Family
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Job Code
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Job Exempt
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Public Outreach Coordinator
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Seiu_White_Collar
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CWG16
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N
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Pay Grade
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Pay Rate Type
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Minimum
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Midpoint
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Maximum
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S13
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Hourly
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$28.81
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$36.73
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$44.65
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JOB DESCRIPTION
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STORMWATER: Performs paraprofessional and administrative work with responsibility for internal and external communication efforts on behalf of the City of Orlando Streets and Stormwater Division, disseminating information to media outlets and citizens of the City. Creates educational programs, campaigns, and presentations to educate local schools, groups, and associations. Works closely with the Communications Division and the Streets and Stormwater Division to ensure smooth media and public relations functions. Work performed under the supervision of the Stormwater Compliance Program Manager. TRANSPORTATION:
This position coordinates public outreach and communication efforts for the City of Orlando Transportation Department’s Special Events and Traffic Safety Division. The employee serves as a liaison with residents, businesses, and community stakeholders regarding traffic closures, construction activities, and special events. Collaborates with the Special Events, Traffic Safety Team, and City Communications Office to develop and produce communication materials for transportation projects, construction activities, and event-related impacts. Responsibilities include developing and distributing timely communication materials related to road closures, detours, parking impacts, and transportation projects to support mobility, safety, transparency, and community engagement. Work is performed under the general direction of the Assistant Division Manager and reviewed through meetings, observations, and evaluation of results. WATER RECLAMATION: Performs paraprofessional and administrative work with responsibility for internal and external communication efforts on behalf of the City of Orlando Water Reclamation Division, disseminating information to media outlets and citizens of the City. Works closely with the Communications Division and the Water Reclamation Division to ensure smooth media and public relations functions. Work performed under the supervision of the Water Reclamation Compliance Manager. WETLANDS: Performs paraprofessional and administrative work with responsibility for internal and external communication efforts on behalf of the City of Orlando Water Reclamation Division – Orlando Wetlands Park. Oversees the operations of the Visitor Center and disseminates information to media outlets and citizens of the City. Works closely with the Communications Division and the Water Reclamation Division to ensure smooth media and public relations functions. Work performed under the supervision of the Wetlands Manager. Minimum Qualifications: TRANSPORTATION: Minimum Qualifications: Bachelor's Degree in Communications, Marketing, Public Relations, Journalism, or related field plus two (2) years of experience in communications or public information; or an equivalent combination of education, training, and experience. A valid Florida Driver’s License is required. Must be available to work evenings and weekends as required. The position requires strong communication and relationship-building skills and involves extensive public interaction. WATER RECLAMATION:
Minimum Qualifications:
Associate’s Degree with coursework in Education, Marketing, Communications, or Environmental Studies and three (3) years of experience developing and administering educational, promotional, or marketing programs; or an equivalent combination of education, training, and experience. Knowledge of various web content management system software preferred. WETLANDS: Associate’s Degree with coursework in Education, Marketing, Communications, or Environmental Studies and three (3) years of experience developing and administering educational, promotional, or marketing programs; or an equivalent combination of education, training, and experience. Basic Wildland Firefighter courses S130 and S190 preferred.
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RESPONSIBILITIES
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EXAMPLES OF WORK PERFORMED:
Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.
Coordinates with the City Communications Division and Water Reclamation Division on the overall plan, coordination, organization and direction of all communication strategies and Water Reclamation information activities.
Provides information to media outlets by generating news releases and coordinating media interviews. Serves as a proactive media liaison between Water Reclamation Division and the Communication Division.
Establishes and maintains relationships with representatives from the community, department management, employees and public interest groups.
Provides oversight and appropriate responses for all internal and external communication efforts; prepares and distributes a variety of internal publications, notices and newsletter; serves as an editor for Water Reclamation Division articles.
Engages in research, writing and other activities to provide analysis, recommendations and strategies on communication issues affecting the organization.
Provides media support during emergency activation; provides and coordinates communication efforts with the Communications Division, Emergency Operations Center and other local agencies.
Offers advice to the management and supervisors on matters concerning the Division’s public image.
Develops and implements policies and procedures to ensure efficient and responsive public communication.
Assists with ensuring the Department’s website information is up to date and accurate, as well as responding to citizens questions related to the website.
Creates educational programs, projects, seminars and presentations to educate local schools, groups and associations throughout the region concerning all aspects of water reclamation.
Prepares educational posts and videos concerning current Division topics and coordinates with the Communication Division to deliver successful and up to date social media campaigns.
Coordinates and manages facility tours of the Wastewater Learning Center and plant tours.
Responsible for capturing photographs for agency publications and special events when required.
Performs related duties as assigned.
TRANSPORTATION:
EXAMPLES OF WORK PERFORMED:
Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.
Coordinate, publish, and conduct meetings with internal teams, businesses, contractors, event organizers, and government agencies to gather accurate project timelines and closure information on public impacts to roads, sidewalks, parking, and other modal transportation paths.
Works closely with Traffic Safety and the City Communication teams to develop tailored solutions, which may include updating tracking systems, revising public notifications, coordinating additional outreach, clarifying closure details, or initiating interdepartmental or multi-agency meetings.
Work collaboratively with the Neighborhood Relations team to communicate traffic closures, detours, construction schedules, and special event impacts to affected communities.
Develop and distribute public communication materials related to road closures, construction updates, and special events while maintaining public-facing webpages and road closure tools.
Conduct outreach efforts to businesses, residents, neighborhood associations, and community stakeholders affected by traffic-related activities.
Serve as the Division representative by attending community and public engagement events, neighborhood associations, and stakeholder meetings by providing information regarding Special Events and Traffic Safety Division services.
Monitor public feedback, track outreach performance metrics, and recommend improvements to communication processes.
Ensure all messaging aligns with agency standards, accessibility guidelines, and brand requirements.
Assist in preparing outreach materials, notifications, presentations, flyers, social media content, and public notices.
Respond to public inquiries and concerns regarding transportation projects and traffic impacts.
Maintain records of outreach activities, stakeholder communications, and community engagement efforts.
Attend meetings with professional organizations and annual industry conferences to learn trends, network, and acquire new skills.
Perform other related duties as assigned.
WELANDS:
Coordinates with the City Communications Division and Water Reclamation Division on the overall plan, coordination, organization and direction of all communication strategies of the Wetlands Park and its activities.
Establishes and maintains relationships with representatives from the community, department management, employees and public interest groups.
Provides oversight and appropriate responses for all internal and external communication efforts; prepares and distributes a variety of internal publications and serves as the editor for Wetlands Park newsletters.
Engages in research, writing and other activities to provide analysis, recommendations and strategies on communication issues affecting the Wetlands Park and the public.
Supervises the Wetlands Park Visitor Center staff.
Develops and implements policies and procedures to ensure efficient and responsive public communication.
Assists with ensuring Wetlands Park website information is up to date and accurate, as well as responding to citizens questions related to the website.
Creates educational programs, projects, seminars and presentations to educate local schools, groups and associations throughout the region concerning all aspects of water reclamation and Wetlands.
Prepares educational posts and videos concerning current topics and coordinates with the Communication Division.
Coordinates and manages Wetlands Park tours and facility rentals.
Responsible for coordinating the biannual Orlando Wetlands Festival or other public events as required.
Responsible for capturing photographs for agency publications and special events when required.
Helps to coordinate volunteers at the Wetlands Park.
Assists with the Wetlands Program prescribed fire crew as needed.
Performs related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Knowledge of the operating principles and practices applicable to Water Reclamation treatment plant equipment and machinery.
Extensive knowledge of the occupational hazards and safety precautions required of the work.
Some knowledge of mechanical maintenance and lubrication requirements of the equipment operated.
Ability to research and understand the operation of various treatment process units, including mechanical equipment and machinery.
Ability to accurately develop and document routine operating and recording procedures using various software platforms including MS Word, Adobe Acrobat, and web documentation.
Ability to understand and follow oral and written instructions.
Ability to communicate clearly and concisely, orally and in writing.
Ability to input information into a computer system and maintain accurate logs and records.
Ability to identify and document faulty operating characteristics in equipment or processes and make recommendations as to corrective actions.
Ability to work in and around raw sewage on a daily basis with varying noise levels and odors.
Ability to work around chlorine, methane, and other hazardous materials.
Ability to perform inspections and work assignments, which involve various physical duties such as walking, climbing stairs, twisting and turning.
Ability to operate a motor vehicle.
Ability to read and understand FDEP Rules & Regulations regarding the operations, maintenance and staffing of Water Reclamation Facilities.
Must possess the ability to ensure that all O&M Manual documents conform to FDEP standards.
TRANSPORTATION:
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of media, community, and public relations principles and practices as well as emerging media.
Knowledge of social media tools, branding, and special event planning and promotion.
Knowledge of research techniques and validating information to be communicated.
Knowledge of the operation of a computer and Microsoft Office Suite (Word, Excel and PowerPoint).
Knowledge of the City’s mission, goals, and business model.
Skilled at collecting and interpreting metrics to influence communication planning.
Skilled creative thinking and problem solving.
Ability to plan, organize, and execute effective communications on multiple platforms and to internal and external audiences.
Ability to establish and maintain effective working relationships with City staff, officials, outside agencies, and the public.
Ability to communicate effectively orally and in writing.
Ability to work evenings and weekends as required.
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