Job Title

Job Family

Job Code

Job Exempt

Report Review/Information Specialist

Seiu_White_Collar

COG61

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S20

Hourly

$18.19

$23.19

$28.19

Job Description

Performs specialized clerical tasks, paraprofessional work, and non-emergency communications services in the Orlando Police Department (OPD). Responsibilities include generating police reports and the quality review of all police and investigative reports. Receives and responds to non-emergency requests for police service by answering incoming telephone calls and/or through direct contact with complainants. Maintains various logs and files in accordance with departmental procedures and FDLE/FBI standards. Work is performed under general supervision, but employees must exercise initiative and independent judgment to properly react and respond appropriately under extremely stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards.

Minimum Qualifications:

High School Diploma/G.E.D. Certificate and two (2) years data entry, clerical, or related experience, preferably in the area of law enforcement; or an equivalent combination of education, training, and experience. Must type 25 CWPM and pass reading comprehension and writing skills test. Must pass background investigation which includes a polygraph examination.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Receives calls from police officers, community service officers, and/or civilians regarding police incidents, explains report processing requirements, and asks questions of callers to obtain necessary information and determine nature and priority of calls. Documents this information into multi-screen computer programs; retrieves and releases information to authorized personnel in accordance with department policy.

Writes clear and descriptive narrative statements in chronological order and enters required information into multi-screen computer program; retrieves and releases information to authorized personnel in accordance with department policy.

Reviews incident reports to determine the type of crime and assigns uniform crime reporting (UCR) codes using knowledge of standards and criteria established by the Florida Department of Law Enforcement (FDLE) and the Police Department; verifies that reports are complete and supporting documentation such as witness statements, arrest affidavits, and fingerprints are obtained.

Functions as reporting officer through contact with citizens at the Information Desk via incoming telephone calls and/or direct contact with complainants. Applying police investigative techniques assesses citizen's complaint to determine appropriate course of action. All reports written must meet the same report-writing criteria as those generated by sworn officers.

Reviews completed police and investigative reports for accuracy, clarity, and completeness. When necessary, notifies officer and/or officer's supervisor of incomplete or sub-standard reports.

Provides general information regarding police department services to the public via the telephone or in person; refers persons to other cities, states, or federal agencies when appropriate.

Maintains files of tow-in vehicles and releases vehicles to authorized persons.

Operates records management system, automated image computer station, radio console, and repeater systems; operates personal computer to enter, retrieve, alter, research, and/or delete information regarding designated records and case files.

Processes misdemeanor, felony, and juvenile arrest paperwork.

Testifies in court proceedings to the extent of official police involvement in criminal offenses.

May instruct various training seminars and classes on the services and resources available through the Non-Emergency Communications Section.

Responsible for building security procedures.

Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of police department operations, policies and procedures.

Knowledge of City streets, locations, sectors, districts, and grids.

Knowledge of jurisdictional authority and services provided by local law enforcement agencies.

Knowledge of computer terminal operations.

Knowledge of report-writing criteria and criminal case preparation.

Knowledge of business English, spelling, and mathematical calculations.

Knowledge of Orlando Police databases and data entry.

Knowledge of Uniform Crime Reporting (UCR) coding system and report standards and criteria established by the Florida Department of Law Enforcement.

Knowledge of police policies and procedures governing quality control standards and processing of police arrest reports.

Skilled in the operation of a computer terminal and multi-line telephones.

Ability to respond to various calls or complaints simultaneously, obtain and record factual information accurately, and take decisive and proper actions.

Ability to sit for long periods of time and remain calm and courteous in stressful situations and around constant noise of communications equipment, telephones, and citizens requiring attention; to meet the public and to establish and maintain effective working relationships.

Ability to type accurately at a minimum of 25 CWPM.

Ability to hear, speak, and write clearly and concisely.

Ability to read maps and understand sectors, districts, and grids.