Job Title

Job Family

Job Code

Job Exempt

Gate Attendant P/T

Liuna_Trades_And_Crafts

CMG15

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

L01

Hourly

$16.07

$20.49

$24.91

Job Description

Performs customer service and cashiering work. Primary duties include collecting fees, maintaining area (litter removal, housekeeping of work booth, and cleanliness of parking equipment), greeting guests, monitoring and maintaining inventory, and preparing daily reports. Work is performed under general supervision. Performance is reviewed while in progress and upon completion for accuracy and compliance with established procedures.

Minimum Qualifications:

High School Diploma/G.E.D. Certificate and six (6) months ticket sales, cashier, and/or customer service experience; or an equivalent combination of education, training, and experience. Valid Florida Driver's License required at time of application. Must pass a background check which includes a polygraph.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Acts as receptionist by greeting and assisting guests, answering the phone, and providing information concerning the facilities; refers difficult and/or specialized questions to supervisor.

Determines amount of payment from fee schedule; collects payments for admissions, parking, books, plants, and wedding permits; and rings amount into register.

Maintains daily log of visitors, including receipt number and amount of receipt.

Makes reservations, collects fees, and provides written receipts.

Completes daily revenue collection forms showing monies received; submits to supervisor with money collected.

Opens and closes facility by unlocking and locking doors and gates; checks grounds to ensure all guests have left.

Maintains inventories of necessary supplies.

Performs routine maintenance on equipment and self-service machine to ensure proper functioning and to prevent any potential issues.

Maintains accurate and detailed records of daily activity log and relevant information.

Proactively responds to issues or emergency situations. Resolves conflicts by handling patron complaints.

Handles the task of lifting and placing signs in the garage to ensure clear and visible signage for directing traffic, indicating parking regulations, and enhancing overall safety and organization within the facility.

Collaborates with supervisor and other relevant parties to share information and maintain effective communication.

Trains new employees; educates residents and patrons about rules and regulations in a professional and courteous manner.

Peruses environment; makes observations; and reports any suspicious activities, safety hazards, or incidents to the appropriate authorities to ensure the security and well-being of the residents and visitors.

Enforces rules, policies, and regulations.

Attends customer training to enhance communication skills, learn conflict resolution techniques, improve overall service delivery, and ensure positive and professional interactions with visitors and residents.

Processes boot payments at the Central Garage for various citations after hours as part of parking enforcement. Collects substantial lump sum payments from car owners who need to release their vehicles that have been booted due to unpaid parking citations. Verifies the identify of residents through the use of access cards, transponders, and daily overnight log.

Handles a large number of customer service calls that come in after hours at the Central Garage. These calls often involve complaints about reserved meters and questions regarding illegal on and off-street parking throughout the City of Orlando.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of office procedures and practices.

Knowledge of record keeping procedures.

Knowledge of effective customer service practices.

Knowledge of basic mathematics.

Skilled in booking reservations to ensure availability of facilities.

Ability to communicate effectively, both orally and in writing.

Ability to deal effectively with irate customers.

Ability to establish and maintain effective working relationships with employees and the general public.

Ability to perform duties under adverse conditions such as exposure to exhaust fumes, extreme weather, and insects; working in confined area; and/or standing/walking for extended periods of time.

(Conditions are dependent upon area of assignment).

ADDITIONAL QUALIFICATIONS FOR PROMOTION: N/A.