Job Title

Job Family

Job Code

Job Exempt

Fire Emergency Communications Specialist II

Iaff_Fire_Communication

CL-CIG35

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

FEC02

Hourly

$21.42

$27.31

$33.20

Job Description

Performs specialized work in areas of emergency communications. Employees assigned to this classification receive, screen, and dispatch emergency and non-emergency calls for fire, emergency medical services, and aircraft emergencies, as well as provide medical advice. Work is performed under general supervision in accordance with departmental procedures. Employees assigned to this classification must exercise initiative and independent judgement to properly react and respond appropriately under very challenging conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, and supervisory meetings to ensure compliance with policy and procedures and established standards. Work schedule will vary and rotate and includes nights, weekends, and holidays. Employees assigned to this classification may be required to work additional hours with little to no notice based on operational needs.

Minimum Qualifications:

High School Diploma/G.E.D. Certificate. At least one (1) year of experience as a fully functional and competent emergency communications specialist; or an equivalent combination of education, training, and experience. Must possess a valid Emergency Medical Dispatch (EMD) certification. Must maintain overall satisfactory performance and satisfactory completion of any required job-related proficiency tests. Must pass a background check which includes a polygraph.

Additional Qualifications for Promotion

Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. The employee’s last performance review must have resulted in an overall rating of Meets standards or better with no factor rating of less than meets.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Receives and screens 9-1-1 and other emergency line calls for major fires, emergency medical services, aircraft emergencies, and related fire services using Windows based Viper multi-line telephone system including TDD (Telecommunications Device for the Deaf); questions callers to obtain precise information.

Monitors emergency calls and operates multi-channel radio consoles and a computer aided dispatch system to determine and dispatch the appropriate jurisdiction and equipment to respond.

Transfers joint response and other calls out of City limits to Police Department, ambulance, agencies, and other organizations as deemed appropriate.

Renders first aid medical advice to callers in emergency situations prior to the arrival of emergency equipment using knowledge of emergency medical training.

Types incident reports, updates emergency numbers file and maps, maintains log of truck movements, and run reports for each incident.

Receives and responds to non-emergency calls, referring persons to appropriate agencies using knowledge of City streets and phone numbers of numerous agencies.

Must successfully complete a Public Safety Telecommunicator (PST) course and pass the certification exam to obtain PST certification.

Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of Federal Communication Commission (FCC) rules and regulations.

Knowledge of all operations relating to recording, warning, computer aided dispatch, radio, telephone and related communication systems.

Knowledge of Communication's Division Standard Operating Manual.

Working knowledge of City boundaries, streets, and adjoining county streets.

Knowledge of first aid emergency medical treatment procedures (i.e., CPR, burns, poison, choking, cuts, etc.)

Knowledge of the City's Disaster Plan.

Ability to sit for extended periods of time in a confined area answering emergency calls and dispatching appropriate emergency equipment.

Ability to visually read computer screen for extended periods of time.

Ability to operate Windows based Viper multi-line telephone system including TDD (Telecommunications Device for the Deaf), multi-channel radio consoles, computer aided dispatch system and related communication equipment.

Ability to write legibly and type 25 wpm accurately.

Ability to react calmly and competently in stressful situations, to obtain and relay information quickly and accurately, and make sound judgments.

Ability to simultaneously observe and respond to various sources of incoming stimuli.