Job Title

Job Family

Job Code

Job Exempt

Fire Emergency Communications Specialist I

Iaff_Fire_Communication

CL-CIG34

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

FEC01

Hourly

$20.27

$20.93

$21.58

Job Description

Performs specialized work in areas of emergency communications. Employees assigned to this classification receive, screen, and dispatch emergency and non-emergency calls for fire, emergency medical services, and aircraft emergencies, as well as provide medical advice and prepare various reports. Work is performed under general supervision in accordance with departmental procedures. Employees assigned to this classification must exercise initiative and independent judgement to properly react and respond appropriately under very challenging conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, and supervisory meetings to ensure compliance with policy and procedures and established standards. Employees assigned to this classification may be required to work additional hours with little to no notice based on operational needs. Work schedule will vary and rotate throughout the first year of employment and includes nights, weekends, and holidays.

Minimum Qualifications:

High School Diploma/G.E.D. Certificate and one (1) year of experience using computers, computer-aided dispatch (CAD) systems, and/or other dispatch or communications systems. Must type a minimum of 25 CWPM. Must maintain satisfactory performance and satisfactory completion of any job-related proficiency tests. Must pass a background check which includes a polygraph.

Additional Qualifications for Promotion

Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. The employee’s last performance review must have resulted in an overall rating of Meets standards or better with no factor rating of less than meets.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Receives, screens, and evaluates 9-1-1 and other emergency line calls for major fires, emergency medical services, aircraft emergencies, police services, animal management, and related fire services using Windows based Viper multi-line telephone system including TDD (Telecommunications Device for the Deaf); questions callers to obtain precise information; and receives and address administrative calls.

Monitors emergency calls and operates multi-channel radio consoles and a computer aided dispatch system to determine and dispatch the appropriate jurisdiction and equipment to respond.

Transfers joint response and other calls out of City limits to Police Department, ambulance, agencies, and other organizations as deemed appropriate.

Renders first aid medical advice to callers in emergency situations prior to the arrival of emergency equipment using knowledge of emergency medical training.

Types incident reports, updates emergency numbers file and maps, maintains log of truck movements, and run reports for each incident.

Receives and responds to non-emergency calls, referring persons to appropriate agencies using knowledge of City streets and phone numbers of numerous agencies.

Facilitates telemedicine interactions between patients, clients, and medical providers; documents and accurately describes medical communications.

Prioritizes job duties while utilizing excellent customer service skills and a positive attitude.

Performs intake of demographic area.

Works within standard operating procedures; follows defined algorithms; and demonstrates good judgement and good critical thinking skills.

Provides life-saving instructions over the phone, giving people an increased chance of survival during medical and traumatic emergencies.

Continually updates information as it is received, entering it in the appropriate databases; updates responding units with new information or instructions, including follow up and updated status, as appropriate.

Monitors multiple radio frequencies; operates equipment within standard and non-standard emergency and non-emergency situations and conditions; and operates a radio system in accordance with FCC rules and regulations.

Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of Federal Communication Commission (FCC) rules and regulations.

Knowledge of all operations relating to recording, warning, computer aided dispatch, radio, telephone and related communication systems.

Knowledge of Communication's Division Standard Operating Manual.

Working knowledge of City boundaries, streets, and adjoining county streets.

Knowledge of first aid emergency medical treatment procedures (i.e., CPR, burns, poison, choking, cuts, etc.)

Knowledge of the City's Disaster Plan.

Ability to sit for extended periods of time in a confined area answering emergency calls and dispatching appropriate emergency equipment.

Ability to visually read computer screen for extended periods of time.

Ability to operate Windows based Viper multi-line telephone system including TDD (Telecommunications Device for the Deaf), multi-channel radio consoles, computer aided dispatch system and related communication equipment.

Ability to write legibly and type 25 wpm accurately.

Ability to react calmly and competently in stressful situations, to obtain and relay information quickly and accurately, and make sound judgments.

Ability to simultaneously observe and respond to various sources of incoming stimuli.