Job Title

Job Family

Job Code

Job Exempt

Emergency Communications Specialist III - P/T

Seiu_White_Collar

CIG38

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S16

Hourly

$22.61

$28.83

$35.05

Job Description

Perform specialized work in areas of emergency communications. Employees assigned to this classification receives and responds to emergency and non-emergency calls for police service by answering incoming telephone/911 lines, dispatching officers to calls, obtaining and relaying information from FCIC/NCIC; monitoring alarm systems; maintaining various logs and files and performing related clerical administrative tasks. Work is performed under general supervision in accordance with departmental procedures. Employees must exercise initiative and independent judgment to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress and upon completion through direct observation, audit of tapes, review of logs, and supervisory meetings to ensure compliance with policy and procedures and established standards.

Minimum Qualifications:
High School Diploma/G.E.D. Certificate and six (6) months clerical experience; or an equivalent combination of education, training, and experience. Prior experience in communications desired. Must have a certification in Radio & one of the following two certifications: Desk or Teletype or equivalent certifications. Must possess FCIC/NCIC certification. Must type 25 CWPM. Must pass police background investigation which includes polygraph examination.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Receives and responds to 911, emergency, non-emergency, compliant and service related phone calls; determines nature and priority of calls by asking questions of callers and transfers calls to appropriate person.

Operates computer aided dispatch (CAD) system to dispatch police units to calls; monitors activities and location of police units, investigates, crime scene technicians and tactical patrol forces to ensure situations are under control; provides immediate back-up for officers when needed and notifies appropriate supervisors.

Operates teletype computer equipment to enter, retrieve and transmit information regarding outstanding warrants, vehicle registrations, driver licenses, criminal histories, etc.; maintains appropriate logs and files in accordance with requirements of the Florida Crime Information Commission (NCIC and FCIC) and departmental procedures.

Trains employees by demonstrating procedures, instructing in the operation of equipment, and teaching the knowledge, skills, and abilities needed for successful performance.

Maintains various files and logs to document information pertaining to calls received; prepares written summaries of critical situations to alert on-coming personnel; completes records of towed vehicles, etc.

Provides information regarding road blocks, railroad signal or alarm malfunctions, traffic signal problems, and other information to radio stations and other agencies.

Operates and maintains dictaphones and video recorders, maintains files of audio and video tapes.

Performs other duties as assigned by supervisor.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of National and Federal Communication Commission and NCIC/FCIC Regulations.

Knowledge of operating procedures for handling emergency and non-emergency calls.

Knowledge of computer aided dispatch (CAD) system operations.

Knowledge of radio consoles, radio comparators, microwave, and radio repeater systems.

Knowledge of NCIC teletype terminal, OCSO terminal, OPD terminal and microfiche operations.

Knowledge of emergency communications codes and signals.

Knowledge of operation of 911, VCR, security cameras, CAD terminals.

Knowledge of location and service provided by local law enforcement agencies.

Skilled in operation of 911, VCR, security cameras, CAD terminals, teletype equipment and other communications equipment.

Skilled in operation of multi-line telephone system.

Ability to respond various calls simultaneously and take proper actions.

Ability to obtain and record factual information quickly and accurately.

Ability to sit for prolonged periods of time.

Ability to communicate effectively both verbally and in writing.

Ability to type and operate computer, teletype, and related emergency communication equipment.

Ability to read maps and understand sectors, districts, and grids.

Ability to write legibly and spell correctly.

Ability to work around constant noise of telephones and communication equipment.