Job Title

Job Family

Job Code

Job Exempt

False Alarm Coordinator

Seiu_White_Collar

CIG24

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S16

Hourly

$22.61

$28.83

$35.05

Job Description

Perform specialized work in the coordination of the false alarms program for the Emergency Communications section of the Police department. Employee assigned to this classification collect and analyze reports; reviews and determines which false alarms are billable; issue letters, warning notices and invoices; develops and conducts training in-house and for outside agencies with alarms. Work is performed under general supervision of the Communications Manager in accordance with established departmental polices and procedures. Employee must exercise initiative and independent judgment to properly react and respond appropriately under very stressful conditions. Work is reviewed while in progress, upon completion, through direct observation, reviews logs, and meetings with the Manager to ensure compliance with policy and procedures and established standards.

Minimum Qualifications:

High School Diploma/G.E.D. Certificate with minimum of two (2) years experience in dispatching, Teletype operations and complaint desk required. Experience in bookkeeping preferred. Knowledge of CAD (Computer Aided Dispatch) and Microsoft Office required. A certified Florida Crime Prevention Practitioner and a Florida Crime Prevention through Environmental Design Practitioner certificate are preferred. Valid Florida Driver's License required. Must pass police background investigation which includes polygraph examination.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Enters, retrieves, and maintains data in the New World software program and CAD (Computer Aided Dispatch) systems.

Reviews the computer aided dispatch system for false alarm calls received the previous day; determines which are legitimate; determines which false alarms are billable to the respective companies.

Creates appropriate billing, warning notices, letters, and invoices.

Advises residents/companies the name of contact person at Alarm companies to resolve problems when equipment malfunctions or needs repair.

Makes on-site visits as required to gather/provide information on contested billing issues.

Develops and distributes door hanger information to notify residents and companies of police response to alarms.

Develops and updates forms for use in responding to false alarms.

Develops and conducts training for officers in the use of false alarm documents.

Develops and maintains positive working relationships with other staff members, police officers, residents, and alarm companies.

Compiles reports from the CAD system to provide information to alarm companies that indicate which locations had false alarms.

Monitors weather reports with regard to peak alarm responses.

Works with Orlando Utilities to determine when/if power failure or spikes may have caused alarm.

Determines if violations of the ordinance exists and notifies the users of appropriate penalties.

Prepare false alarm document packets as required for use in court proceedings;
Testifies in court regarding cases for those residents/companies who fail to pay determined fines.

Works with alarm companies to improve problem accounts.
Acts as City liaison to Alarm Companies to reduce false alarms from the sub-contract installers.

Composes and submits articles on false alarms and their impact on public safety to alarm and public safety publications.

Represents the City as a active member of the Alarm Association acting as the City's liaison at conferences and meetings.

Provides literature on methods of reducing false alarms as requested.

Develops and conducts presentations regarding false alarm reduction, proper alarm operations, etc.

Monitors and queries the computer aided dispatch (CAD) system to review/research false alarm activity.

Maintains various files and logs to document information pertaining to calls received; prepares written summaries of critical situations to alert appropriate personnel; completes records of false alarms, etc.

Performs other duties as assigned by supervisor.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of National and Federal Communication Commission and NCIC/FCIC Regulations and Legislation on False Alarms.

Knowledge of computer aided dispatch (CAD) system operations including dispatch functions, codes, and entry formats.

Knowledge of radio consoles, radio comparators, microwave, and radio repeater systems.

Knowledge of emergency communications codes and signals.

Knowledge of false alarm systems, catch alarms, and security systems.

Skilled in operation of CAD terminals and other communications equipment.

Skilled in operation of multi-line telephone system.

Ability to respond various calls simultaneously and take proper actions.

Ability to obtain and record factual information quickly and accurately.

Ability to communicate effectively both verbally and in writing.

Ability to work around constant noise of telephones and communication equipment.