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Job Title   Job Family   Job Code   Job Exempt
Emergency Communications Shift Supervisor   Seiu_Supervisory   CIG05   N
 
        Pay Grade   Pay Rate Type   Minimum   Midpoint   Maximum
        S15   Hourly   $25.83   $32.94   $40.04
 
 
JOB DESCRIPTION
 

Performs responsible supervisory work in a state-of-the-art emergency communications center. Employees in this class hold a leadership position in the Communications Center. They supervise the receiving and dispatching of emergency requests for police/fire service to the community on a designated shift and are responsible for training employees in emergency phone call procedures, radio dispatch procedures, operation of Computer Aided Dispatch (C.A.D.) System, teletype, and related communications equipment. Employees must have the ability to analyze situations quickly and respond with a reasonable course of action within departmental guidelines. The employee makes critical decisions in stressful situations and exercises considerable independent judgment. Work is reviewed by the Emergency Communications Assistant Manager. Supervision is exercised over a shift of assigned Communications Operators. This position requires shift work, including evenings, weekends and holidays.

Minimum Qualifications:

High School Diploma/G.E.D. Certificate and a minimum of two (2) years of applicable experience in public safety communications.; or an equivalent combination of education and experience. Prior computer experience desired. Police dispatch and call taking experience is required. Must possess an Orlando Police Department (OPD) Radio and Desk certification, or equivalent certifications from another law enforcement agency. Candidates with equivalent certifications must obtain OPD certification within nine (9) months of hire. OPD Teletype certification must be obtained within one (1) year of hire. Supervisory experience is desirable. Must possess a state of Florida Public Safety Telecommunicator certification within one (1) year of employment. Must pass police background investigation which includes polygraph examination.
 
RESPONSIBILITIES
 
EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Provides supervisory support and determines appropriate actions in unusual situations according to departmental policy.

Supervises, trains and evaluates employees that receive and dispatch calls for police service and operate teletype and other communications equipment.

Coaches, counsels, documents, and disciplines employees for performance and behavioral issues.

Instructs operators in proper procedures, including the monitoring of their work; takes steps necessary to ensure quality control of employee performance.

Assumes responsibility as a subject matter expert, point person, or Project Chair, for new technologies/systems, and for system upgrades being introduced or major projects impacting the Communications Division.

Approves and sends teletype messages to other police agencies. Receives and distributes teletype messages to appropriate bureaus.

Trouble-shoots equipment problems, with working knowledge of all equipment, and makes minor repairs.

Formulates and writes procedural changes to improve operations of Communications Center.

Monitors supply inventory and orders needed supplies.

Prepares assignment schedules to ensure Communications Center is properly staffed on a 24-hour basis.

Supervises the Communications Center in the absence of the Police Communications Manager.

Develops and conducts comprehensive training programs and simulation exercises.

Compiles data and prepares various reports regarding productivity, unit activities, etc.

Performs other duties as assigned.


KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of Police Communication Systems.

Knowledge of computer operations (CAD, FCIC/NCIC), Teletype Operations, Telephone Operations, and ACD systems.

Knowledge of State, Civil and Criminal Procedures and Laws, and City Codes.

Knowledge of Police objectives, policies and procedures, and Federal and State law enforcement agencies and their operations.

Knowledge of effective supervisory practices.

Knowledge of modern office practices, procedures and equipment.

Knowledge of alarms and alarm systems.

Ability to plan, organize, coordinate and evaluate the work of all staff performing varied operations.

Ability to handle stressful citizen complaints appropriately with proper written investigation of the complaint.

Ability to recognize employee work-stress situations and resolve them proactively.

Ability to establish and maintain effective inter-personal relationships.

Ability to type and operate computer, teletype and other communications equipment.

Ability to exercise good judgment within bureau guidelines.

Ability to communicate effectively, both verbally and in writing.

Ability to work around constant noise of telephones and communication equipment.