Job Title

Job Family

Job Code

Job Exempt

Human Resources Specialist

Seiu_White_Collar

CHG01

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S18

Hourly

$20.28

$25.86

$31.44

Job Description

Performs complex clerical, technical, and customer service work in the Employment or Testing section of the Human Resources Division. Answers phone and in-person inquiries. Assists applicants with the application process. Assembles, reviews, processes, and enters personnel data into databases. Enters and processes financial information to include invoices. Assists with administrative functions related to the Civil Service Board, entrance, and promotional exams. Expected to exercise discretion and judgment, develop work routines, and complete assignments with limited supervision. Work is performed according to established policies, procedures, contracts, and deadlines. Work is performed under general supervision and reviewed upon completion for accuracy and adherence to policies, procedures, and contracts.

Minimum Qualifications:

High School Diploma/G.E.D. Certificate with coursework in Business Communications and two (2) years experience in human resources, administrative office, direct customer service/client facing, or related area; or an equivalent combination of education, training, and experience. Must type 30 CWPM and be able to work with little or no supervision. Must be able to handle confidential and sensitive material.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Processes all new civilian and civil service employees; assembles and prepares required paperwork; ensures all necessary documents are secured and forwarded to appropriate party/agency; schedules employee for required medical testing; ensures clearance of employee by Industrial Medical Unit; explains City Flex Benefits program.

Processes worker's compensation claims to ensure timely reporting; processes reimbursement requests for health care and dependent care spending accounts.

Reviews for completeness, accuracy and compliance with policies, procedures, and contracts all personnel data forms submitted for processing such as pay changes, transfers, terminations, etc; contacts source of information to resolve problems; calculates adjustments to sick and vacation leave, retro-pay, and one-time adjustments.

Maintains accurate employee data base by updating master file for any additions, deletions, or changes; determines appropriate benefits, applicable codes and position vacancies; enters all personnel data using CRT; reviews computer-generated employee profiles for accuracy of entered data.

Prepares Personnel Files for new employees; maintains files by posting changes and filing documents to ensure accuracy of records.

Researches and resolves discrepancies in employee records by reviewing Personnel Files, computerized data base and applicable logs/files; interprets and explains Policies, Procedures, contracts and deadlines.

Establishes and maintains employee master file City-Flex insurance plan by entering basic data for new employees, plan selections, work assignments, and awards received.

Verifies Worker's Compensation coverage and answers inquiries concerning worker's compensation injured employee status, damage claims.

Processes written and telephone request for employment verification by retrieving information from computer and personnel reports.

Maintains records, and processes and/or schedules Civil Service employees for annual driver's physical, changes to Sick Leave Bank, and City-Flex participants, and Fire Department Seniority List.

Types general correspondence, reports and forms as required.

Issues employee identification cards as required.

Answers the telephone to provide information regarding personnel related matters.

Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of principles and practices of Worker's compensation, insurance benefits, and records administration depending on area of assignment.

Considerable knowledge of departmental Policies, Procedures, Civil Services Rules and Regulations, Union Contracts, business, communication, mathematics, and office practices and procedures.

Knowledge of computerized records maintenance.

Knowledge of the AS400 and SOFTWARE 2000 systems.

Skill in the use of calculators, typewriters, CRT, and word processor.

Ability to analyze data, perform research and resolve discrepancies.

Ability to operate personal computer for extended periods of time.

Ability to interpret policies, procedures, and contracts and provide accurate information.

Ability to establish and maintain effective working relationships with employees and the general public.

Ability to work independently, plan work schedules, meet deadlines, and handle confidential and sensitive material.

Ability to effectively communicate orally and in writing.