Job Title

Job Family

Job Code

Job Exempt

Utility Billing Specialist I

Seiu_White_Collar

CFG19

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S18

Hourly

$20.28

$25.86

$31.44

Job Description

Under general supervision, provides a variety of specialized technical and administrative support duties related to billing activities involving wastewater and stormwater which include coordination and reconciliation between the City of Orlando and Orange County databases records. Reviews customer accounts, interprets policy and regulations, resolves billing discrepancies, and performs other related duties as assigned.

Minimum Qualifications:

Associate's Degree with major coursework in Accounting, Business, or related field and one (1) year of accounting, billing, bookkeeping, or other related experience; or an equivalent combination of education, training, and experience. Must have computer knowledge of Excel and an accounting/billing application such as JDE, PeopleSoft, or other related application.

Additional Qualifications for Promotion:

Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. The employee’s last performance review must have resulted in an overall rating of Meets standards or better with no factor rating of less than meets.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Review, reconcile, track, and maintain accounting, financial, and billing data related to wastewater and stormwater services using specialized software programs such as JDE, AS400/OMIS, Tidemark, and other related software.

Research and analyze annexation requests by utilizing specialized software system, city and county maps, microfiche, and legal records.

Respond to commercial and residential customer inquiries on billing errors by performing in-depth research, complex analysis, audit, and reconciliation to remedy account errors by OUC and Orange County; post corrections on appropriate software systems as necessary

Proactively research and analyze OUC and Orange County billing trends to reduce errors; Respond to commercial and residential customer inquiries and complaints regarding billing and credits (pool fill, leak, vacancy, etc.) if needed after in-depth research and complex analysis are performed.

Prepare and maintain ledger accounts and related activities for the production of financial statements and fiscal reports; analyze, prepare and submit financial statements and reports such as income and inventory statements, balance sheets, and statements of financial position.

Prepare and maintain records of amounts owed and ensure prompt payment of invoices; process and verify invoice coding of expenses, prepare vouchers and issue reimbursement checks.

Prepare and maintain records of accounts receivable, including receipts, claims and overdue invoices; compute interest charges, processing of refunds, and related items.

Evaluate current financial and management reporting systems and recommend, develop and implement new practices, procedures, and systems to improve operating efficiency and internal controls

Formulate and administer the City’s overall accounting and financial policies.

Develop, recommend, and implement accounting and financial reporting process and policy changes.

May train and supervise subordinates; Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of accounting, bookkeeping and billing principles, practices and methods.

Knowledge of business math and fiscal record keeping rules and regulations.

Knowledge of computers and applications with financial emphasis such as JDE, AS400/OMIS, Excel, and Access.

Ability to learn specialized software package such as Tidemark and/or Smart Banner.

Ability to perform complex accounting and financial work, reconcile and consolidate data, to organize, prepare and present effective and accurate reports.

Ability to perform calculations both manually and on the computer.

Ability to read and interpret data accurately.

Ability to research, analyze, and problem solve issues and billing discrepancies.

Ability to communicate clearly and concisely, both orally and in writing.

Ability to establish and maintain effective working relationships with other employees, customers, and the general public.