Job Title

Job Family

Job Code

Job Exempt

Cloud Email Administrator

Non_Bargaining

CEA01

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

NB113

Salary

$34.60

$44.11

$53.62

Job Description

Performs professional, technical, and administrative work related to managing technical systems (Office 365). Ensures high availability, reliability, and optimal performance of Office 365 email services and associated business communication applications. Participates in the planning and implementation of policies and procedures; and ensures that email provisioning and maintenance is consistent with City goals, industry best practices, and regulatory requirements. Work is performed under the general supervision of the Information Security and Compliance Manager and performance is reviewed through conferences, system status reports, and achievement of goals and objectives.

Minimum Qualifications:
Bachelor's Degree in Information Systems, Programming, Computer Science, or related field and three (3) years of experience managing Office 365 environments, including Exchange Online, Microsoft Teams, and OneDrive; or an equivalent combination of education, training, and experience. Must pass police background investigation.

Microsoft Security, Compliance, and Identity Fundamentals & Microsoft 365 Certified: Messaging Administrator Associate certifications are preferred.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Implements, maintains, and supports Microsoft 365 business solutions, including SharePoint, Teams, and any related technologies the organization may deploy.

Designs and implements technical solutions based on end-user and documented requirements.

Manages recipient mailboxes, Microsoft 365 groups, distribution lists, security groups, and shared mailboxes in a hybrid Microsoft Exchange environment.

Recovers mailboxes, audits mailboxes, and searches for missing items in Office 365 environment using Message Trace, eDiscovery Search, Message Analyzer, Remote Connectivity Analyzer Tool, and PowerShell.

Implements backup options such as Archiving, Retention Policies, Litigation Hold, In-place Hold, etc

Creates, manages, and changes DLP rules to prevent sensitive data from leaving the organization.

Configures and aids with mail flow, email encryption, connectors, and Outlook clients.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:
Strong understanding of Office 365 architecture, Exchange Online, and email security (ATP, anti-spam, anti-phishing).

Proficiency with PowerShell for Office 365 administration and automation.

Knowledge of Azure Active Directory, Conditional Access policies, and Multi-Factor Authentication (MFA).

Skilled with email routing, transport rules, and data loss prevention (DLP) policies.

Skilled with hybrid Exchange configurations and migrations to Office 365.

Ability to prioritize tasks and manage time efficiently in a fast-paced environment.

High attention to detail and commitment to maintaining data integrity and security.

ADDITIONAL QUALIFICATIONS FOR PROMOTION: N/A.