| Job Title |
|
Job Family |
|
Job Code |
|
Job Exempt |
|
Customer Service Supervisor
|
|
Seiu_Supervisory
|
|
CCG31
|
|
N
|
| |
| |
|
|
|
Pay Grade |
|
Pay Rate Type |
|
Minimum |
|
Midpoint |
|
Maximum |
| |
|
|
|
S15
|
|
Hourly
|
|
$23.88
|
|
$30.45
|
|
$37.02
|
|
| |
|
Job Description
|
| |
Performs first line supervisory work and functions as the information source for all queries about permit status. Creates various reports for distribution from the Infor and ProjectDox platforms. Work is performed under the supervision of the Customer Service Manager.
Minimum Qualifications:
High School Diploma/G.E.D. Certificate, one (1) year supervisory experience, and two (2) years experience with customer service and considerable public contact; or an equivalent combination of education, training, and experience. Must type 25 CWPM. Call center and permitting experience preferred.
|
| |
|
Responsibilities
|
| |
EXAMPLES OF WORK PERFORMED:
Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.
Oversees the receipt of plans for permitting from contractors, architects and owners. Queries applicant for all pertinent information to be entered into ProjectDox and Infor and ensures permits are issued in accordance with established guidelines.
Supervises the work of Permit Technicians engaged in performing a variety of specialized tasks. Coordinates, assigns and reviews work to ensure performance standards are maintained.
Researches and provides answers to all questions concerning the permit process, permit status, application submission as well as licensing, permitting, zoning and other related questions regarding City Codes. Responds to customer inquiries and recommends solutions.
Studies office operations, evaluates operating procedures, and recommends changes/improvement; may develop internal operating procedures.
Explains departmental policy and pertinent rules and regulations to the public by personal contact or telephone, answers other inquires and provides routine information.
Acts as a liaison between various City departments, the business community and property owners with respect to providing information on various projects submitted for review throughout the City of Orlando; reviews records and various files to maintain the accuracy of all applicable records and prepares corrections as required.
Performs related work as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
Thorough knowledge of Permitting Services to include program functions and the ProjectDox and Infor platforms.
Knowledge of supervisory principles and practices.
Knowledge of the application and interpretation of municipal codes, ordinances and resolutions.
Knowledge of the construction industry terminology, practices and procedures.
Ability to coordinate and supervise various office activities and ability to exercise sound judgment in explaining code requirements and supervising others.
Ability to establish and maintain effective working relationships with employees, businesses, other agencies and the public as necessary.
Ability to type 25 correct words per minute.
Ability to operate a personal computer and related equipment.
|
| |
|
|
|