Job Title

Job Family

Job Code

Job Exempt

Site Review Technician

Seiu_White_Collar

CCG29

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S17

Hourly

$21.41

$27.31

$33.20

Job Description

Performs responsible specialized clerical work involving the review of applications for public works improvements and other permits. Has considerable public contact and exercises discretion, tact, and diplomacy in explaining code requirements and answering questions in person and over the telephone. Work is performed under general supervision and involves general office, clerical, and computer work as assigned. Performance is reviewed while in progress and upon completion through observation, discussions, and review of reports.

Minimum Qualifications:

High School Diploma/G.E.D. Certificate and three (3) years of customer service experience involving considerable public contact, preferably in public works improvements or a related area; or an equivalent combination of education, training, and experience. Must type 25 CWPM.

Additional Qualifications for Promotion:

Last performance evaluation must have resulted in an overall meets standards rating or better with no goal rating of less than meets standards.

Responsibilities

EXAMPLES OF WORK PERFORMED:
Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Reviews site plans for code compliance.

Answers telephones and provides general information concerning complaints or questions regarding permits; refers and/or transfers calls using knowledge of Division operations.

Answers complaints regarding incorrect code charges and recommends necessary adjustments; processes and monitors inspection activities; notifies customers regarding delinquent license taxes, site code violations, permitting problems and other violations.

Acts as a liaison between various City departments, the business community and property owners with respect to providing code information; reviews records and various files to maintain the accuracy of all applicable records and prepares corrections as required.

Explains departmental policy and pertinent rules and regulations to the public by personal contact or telephone, answers other inquiries and provides routine information.

Utilizes a computerized data system whenever necessary for the call-up or updating of records in the handling of service activities; types correspondence, violation notices, licenses and documents.

Performs related work as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Thorough knowledge of the Zoning Code and related ordinances.

Knowledge of the application and interpretation of municipal codes, ordinances and resolutions.

Knowledge of Federal Emergency Management Agency rules and regulations and the State Energy Code.

Knowledge of construction industry terminology.

Knowledge of modern office practices and procedures, business English, spelling and bookkeeping.

Some knowledge of the layout of the City and its geography.

Some knowledge of modern office equipment and of filing systems and procedures.

Skill in the use of a CRT and/or PC terminal, typewriter and other equipment utilized in a modern office environment.

Ability to staff customer counter which would involve standing or sitting for extended periods of time.

Ability to perform basic mathematical calculations with speed and accuracy.

Ability to establish and maintain effective working relationships with employees, businesses, other agencies and the public as necessitated by the work.

Ability to prepare clear and concise reports using a variety of source materials and to maintain records of activities.

Ability to understand and follow moderately complex oral and written instructions.