Job Title

Job Family

Job Code

Job Exempt

EMS Quality Improvement Coordinator

Non_Bargaining

CCC37

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

NB109

Salary

$26.37

$33.63

$40.89

Job Description

Performs responsible professional work ensuring the quality-level management of processes for the Emergency Medical Services (EMS) System within the Orlando Fire Department. Work includes reviewing cases, broad evaluation of Emergency Medical Services (EMS), gathering statistical data, analyzing information, and making recommendations on system improvements, such as transport billing and report writing capabilities. Work may also include assisting in the coordination of the daily activities of the EMS units and in the scheduling and oversight of civilian OFD EMT and Paramedic personnel; assisting with implementing and administering the Continuous Quality Improvement Program (CQIP) initiative; and assisting the Training Officer(s) with coordinating, researching, designing, and delivering Department daily, monthly, and annual training schedules and materials. Participates in logistics planning sessions. Duties are performed under the general direction of the Emergency Medical Services Assistant Chief.

Minimum Qualifications:

Associate’s Degree in EMS, Health Care, Education, or related discipline; or an equivalent combination of education, training, and experience. Graduation from an accredited Paramedic program and currently certified as a National Registry Paramedic or as a State of Florida Paramedic. Must be a paramedic with five (5) years of pre-hospital experience as a Paramedic. Minimum of two (2) years of field supervisory experience (preceptor/FTO) and/or three (3) years as a Quality Improvement Coordinator. May also be required to attain instructor certifications in Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS), Basic Life Support (BLS), Tactical Emergency Causality Care (TECC), or other instructor certifications according to department or system need. Paramedic Educator experience preferred.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Coordinates and designs delivery of training.

Evaluates Emergency Medical Services (EMS)

Gathers statistical data, analyzes information, and makes recommendations on system improvements, such as transport billing and report writing capabilities.

Assists in coordinating daily activities of the EMS units to include scheduling and oversight of civilian OFD EMT and Paramedic personnel

Assists with implementation and administration of the Continuous Quality Improvement Program (CQIP) initiatives

Assist the Training Officer(s) with coordinating, research, design, and delivery of Department daily, monthly, and annual training schedules and materials

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of the principles of supervision and ability to apply this knowledge to work problems.

Knowledge of statistical record keeping practices.

Knowledge of the operation of standard EMS operations.

Knowledge of the law, rules, and regulations controlling EMS operations.

Knowledge of computers and their applications with specific emphasis on current departmental patient care software.

Knowledge of emergency medical services (EMS).

Knowledge of federal and state regulations applicable to the delivery of EMS and patient care.

Skilled in the operation of a personal computer, its software, and its hardware.

Skilled in dealing with the public and Fire personnel, effectively and efficiently.

Skilled in effectively presenting work reports to upper management, both orally and in writing.

Skilled in teaching and reemphasizing concepts, skills, and training.

Ability to develop work procedures.

Ability to maintain records and to prepare reports of tabulations for such records.

Ability to make decisions in accordance with rules, regulations, and established policies and procedures.

Ability to provide information correctly and concisely, both orally and in writing.

Ability to establish and maintain effective working relations with City-wide personnel, and the general public.

Ability to perform work involving written/numerical data and to make arithmetic calculations, both manually and on the computer.

Ability to plan and coordinate the work of assigned employees.

Ability to remain calm and provide effective instruction and direction.

Ability to establish and maintain effective working relationships with co-workers, medical facility staff, other professional external stakeholders, and general public.

Ability to communicate effectively, both orally and in writing.

Ability to lead the EMS team and train/support less experienced co-workers.

ADDITIONAL QUALIFICATIONS FOR PROMOTION: N/A.