Job Title

Job Family

Job Code

Job Exempt

Community Service Officer Supervisor

Seiu_Supervisory

ATM65

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S14

Salary

$25.21

$32.15

$39.09

Job Description

Performs administrative and supervisory work in the field and office involving the performance of non-emergency law enforcement duties, including, but not limited to, responding to nonviolent criminal incidents, accidents, and police service calls and preparing related reports. Work is performed under general supervision. Performance is reviewed through reports submitted, meetings, and results obtained.

Minimum Qualifications:

High School Diploma/G.E.D. Certificate, some lead or supervisory experience, and two to three (2-3) years experience as a Community Service Officer and/or directly related experience; or an equivalent combination of education, training, and experience. Valid Florida Driver's License required. Must pass background check which includes polygraph.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Plans, assigns, schedules and reviews the work of Community Service Officers on a designated shift; conducts unit line ups to disseminate necessary information to personnel and make unit assignments.

Responds to incident scenes to make investigative decisions, determine whether additional technical support is needed and provide necessary assistance to personnel; counsels staff and conducts performance evaluations.

Reviews police incident reports for completeness and accuracy.

Investigates citizen complaints against officers and recommends appropriate actions.

Participates in recruitment, selection, and training of assigned personnel.

Participates in the development and/or revision of operating policies and procedures.

Reviews, writes, and/or writes unit correspondence to ensure personnel kept informed.

Responds to non-emergency police calls and performs duties of Community Service Officer when needed; writes incident/accident reports in accordance with Departmental policy and procedures.

Provides basic first aid at accident scenes using knowledge of first aid methods and techniques; directs traffic to ensure minimum traffic congestion; takes initial report and standby for ambulance or sworn officer, if needed.

May testify in Traffic, County, and Juvenile Court and in depositions which include misdemeanor/felony cases, traffic infraction hearings, and criminal traffic hearings.

Performs of other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of laws, ordinances and policies governing law enforcement.

Knowledge of City government and departmental operations and geographic locations within the City.

Knowledge of the methods and practices of crime prevention, criminal investigation and identification, and basic crime scene processing techniques.

Knowledge of effective supervisory principles and practices.

Knowledge of first aid emergency medical treatment procedures.

Ability to plan, coordinate, and supervise the work of others

Ability to analyze information, draw valid conclusions and solve problems.

Ability to write and/or review police incident and management reports.

Ability to stand and walk for extended periods and to sit for several hours while operating a City vehicle.

Ability to establish and maintain effective working relationships with department officials, employees, and the general public.

Ability to communicate effectively, both verbally and in writing.

Ability to use measuring tapes/wheels and draw sketches of accident sites.