City of Orlando Home City of Orlando  
Job Title   Job Family   Job Code   Job Exempt
Office for Local Assistance Supervisor   Seiu_Professional   ATM54   Y
 
        Pay Grade   Pay Rate Type   Minimum   Midpoint   Maximum
        S11   Salary   $31.26   $41.42   $51.58
 
 
JOB DESCRIPTION
 

Performs professional and Supervisory work for the City of Orlando’s Office for Local Assistance (OLA). Responsible for managing OLA staff and volunteers. Develops and maintains relationships with community partners, plans and directs events (seminars, workshops, training, fairs, expos, etc.), collaborates with the Neighborhood Relations team, prepares and manages the OLA budget and supervises accounting functions, attends community events, training staff, and volunteers, promoting City services and working with the Office of Communications and Neighborhood Relations signature events. Work is performed under the direction of the Neighborhood Relations Manager in coordination with the Office of Communications and Neighborhood. Performance is reviewed through conferences, reports submitted, and appraisal of accomplishments.

Minimum Qualifications:


Bachelor's Degree in Public Administration, Marketing, Communications, Nonprofit Management, or related field, fiscal management experience, and four (4) years of professional and supervisory experience in volunteer management, community outreach, information and referral, event coordination and/or marketing, and public relations, or working in partnership with nonprofit organizations; or an equivalent combination of education, training, and experience. Must be proficient in Microsoft Office.
 
RESPONSIBILITIES
 
EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Manage the  Office for Local Assistance, its staff, and volunteers.

Connect individuals and families with information, resources, and necessary tools for a successful transition.

Work with community partners to create and maintain a collaborative effort between both.

Serve as a city liaison with business and community leaders and residents.

Assist the City in identifying resident needs and forming partnerships to meet these needs.
Continue to form and maintain partnerships with community-based organizations providing services to residents.

Meeting with leaders of community organizations to expand existing services.

Facilitate and/or coordinate seminars, workshops, trainings, fairs, expos, and other events, in collaboration with community partners.

Create bilingual literature, working with the communications and neighborhood relations team to accurately translate materials and information in other languages as needed.

Provide translation and interpretation services as needed.

Facilitate resident use of website services.

Participate in community events, providing information and referrals.

Participate in City-sponsored events and any other event deemed necessary by the Office of Communications and Neighborhood Relations.

Supervise and evaluate the performance of O.L.A. staff. Supervise and train O.L.A. volunteers.

Promote O.L.A. services through local media, event participation, web, and person-to-person contact. Develops, researches, and submits reports.

Prepares and manages the O.L.A. budget and accounting functions.

Works with the Office of Communications and Neighborhood Relations on City signature events.

Perform other duties as may be required.


KNOWLEDGE, SKILLS, AND ABILITIES:

Extensive knowledge in facilitating community partnerships to meet resident needs.

Knowledge of Federal, State, and local government social and welfare programs.

Considerable knowledge of community resources and services available to assist residents.

Working knowledge of administrative and effective management techniques and supervisory skills.

Extensive knowledge of daily office operations.

Considerable knowledge in the principles, practices, trends, and methods of information and referral services.

Working knowledge of public relations principles and practices.

Knowledge of budget management.

Knowledge of organizational development, team building, volunteer recruitment and management, conflict resolution, and managing and facilitating meetings.

Knowledge of community resources in the government, public, and private sectors.

Strong bilingual interpersonal communication and presentation skills.

Skilled in managing people and maintaining a positive, professional, and effective working relationship with internal and external customers.

Skilled in research techniques, report generation, and project management.

Skilled in public speaking, researching, developing and making presentations, conducting workshops, and presenting ideas clearly and concisely in writing and/or verbally.

Excellent skills in the use of developing PowerPoint presentations and writing brochures and publications.

Skill in the use of personal computers (including, but not limited to: Word, Excel, and PowerPoint) required.

Skilled in photography, event planning, and implementation.

Ability to establish and maintain effective working relationships with City Departments, elected City Officials, community leaders, residents, area businesses, and community and social service agencies.

Ability to prepare, justify, and maintain a program budget.

Ability to remain calm under pressure, in stressful situations, and during confrontational meetings.

Ability to work independently, demonstrate independent judgment, and show initiative.

Ability to identify community needs and potential solutions, and to plan, manage, and evaluate outreach programs, activities, and resources to address needs.

Ability to analyze and interpret factual data necessary to render opinions, decisions, and direction to the residents, community, organizations, associations, and businesses.

Ability to work evenings, weekends, and some holidays.