City of Orlango
City of Orlando
  Job Descriptions » main page »   
 
Job Title   Job Family   Job Code   Job Exempt
Venues Event Manager Senior   Seiu_Professional   ARM93   Y
 
        Pay Grade   Pay Rate Type   Minimum   Midpoint   Maximum
        S11   Salary   $28.90   $38.30   $47.69
 
Job Description
 
Performs technical, professional, and supervisory work for the Orlando Venues Department. Duties include managing the necessary logistical requirements for assigned events at all the Orlando Venues facilities, including drafting technical drawings (CAD), resolving event-related problems, completing event evaluations, and exercising functional supervision over the event staff including departmental interns. Work is performed under the general supervision of the Venues Events Assistant Division Manager. Performance is reviewed for achievement of planned objectives through conferences, reports submitted, and results obtained.

Minimum Qualifications:

Bachelor's Degree in Event Management, Sport Management, Hospitality Management, or related field and four (4) years experience in events, sales, and booking, some of which must have been in a progressively responsible supervisory capacity; or an equivalent combination of education, training, and experience. Valid Florida Driver's License required. Preference is given to applicants with work experience in NBA arenas, NHL arenas, NFL, MLS, MLB, and/or major college football stadiums.
 
Responsibilities
 
EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Plans, organizes, and coordinates logistical requirements for a variety of events; prepares work orders with detailed outlines and sketches. Participates in pre-event planning for events and serves as Manager on Duty (MOD) as assigned and requested.

Monitors events and promotes usage of facilities by greeting clients, and answering their questions regarding set-up arrangements, location of restrooms, and related concerns to ensure their needs are met.

Works with guests and coordinates with operational personnel to make needed set-ups, changes/adjustments in facility as requested by clients (i.e. additional chairs and tables, staging, thermostat changes, sound and lighting and other audio visual equipment, etc.); resolves event related problems.

Conducts tours of facility informing prospective clients and the public services and facilities; promotes favorable image of the City.

Completes evaluations for each event by soliciting patron and client comments regarding the facility and services provided; documents and evaluates activities performed, problems encountered, actions taken and related information. Recommends changes in operational procedures based on findings.

May oversee and provide technical direction to staff and maintenance personnel.

Performs other related duties as assigned.


KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of effective customer service practices, contract language rules and regulations, public facility operations and set-up procedures.

Ability to effectively manage multiple projects, tasks and duties.

Must possess very strong organizational, communication and interpersonal skills.

Ability to meet deadlines with high quality results in a fast-paced environment.

Ability to communicate clearly, both verbally and in writing.

Ability to establish and maintain effective work relationships with clients, promoters, City employees and general public.

Ability to respond to difficult and stressful situations in an efficient, effective, and positive manner.

Ability to perform pre-event inspections and conduct tours of facilities.

Ability to work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days.

Skills in technical computer-aided drafting programs, such as AutoCAD.

Ability to walk for extended periods of time, stand, sit, bend, stoop, lift 20 lbs, pull/push, reach overhead, kneel, crawl, climb, and work under extreme weather and excessive noise.