Job Title

Job Family

Job Code

Job Exempt

Event Coordinator I

Seiu_Professional

ARM26

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S14

Salary

$25.21

$32.15

$39.09

Job Description

Performs responsible customer relations work in the area of public assembly management. Employees assigned to this classification are responsible for organizing, coordinating, and monitoring necessary logistical requirements for events held at facilities, resolving minor event-related problems and completing event evaluations. An important responsibility of this class is to foster a positive image of the City, to perform assigned tasks with tact, discretion, and courtesy, and to exercise discretion and independent judgment in the resolution of problems. Work is performed under the supervision of the Executive Director/Theater Superintendent performance is reviewed while in progress and upon completion through conferences, direct observation, and reports submitted to ensure compliance with departmental policy and client satisfactions.

VENUES: Performs professional and administrative work coordinating and assisting with events, including sports tenants events, family shows, concerts, hospitality, spectacles and serves as manager-on-Duty as assigned. The incumbent in this position uses considerable discretion and independent judgment in the resolution of problems. Employees assigned to this classification are responsible for organizing, coordinating, and managing the necessary logistical requirements for hospitality events held at an assigned facility. Work is performed under the supervision of the Stadium Operations Manager and performance is reviewed while in progress and upon completion through conferences, direct observation, and reports submitted to ensure compliance with departmental policy and client satisfactions.

Minimum Qualifications:

Bachelor's Degree in Public Relations, Marketing, or related field plus six (6) months to one (1) year customer service, event coordination, or related experience for an arena, convention/performing arts center, or other public facility; or an equivalent combination of education, training, and experience.

VENUES: Bachelor’s Degree in Event Management, Sport Management, Hospitality Management, or related field, plus one (1) year of event coordination or related experience at an arena or stadium facility required; or an equivalent combination of education, training, and experience. Valid Florida Driver's License required.

Additional Qualifications for Promotion:

Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor. The employee’s last performance review must have resulted in an overall rating of Meets standards or better with no factor rating of less than meets.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Plans, organizes, and coordinates logistical requirements for a variety of events; prepares work orders with detailed outlines and sketches. Participates in pre-event planning for events and serves as Manager on Duty (MOD) as assigned and requested.

Monitors events and promotes usage of facilities by greeting clients, and answering their questions regarding set-up arrangements, location of restrooms, and related concerns to ensure their needs are met.

Works with guests and coordinates with operational personnel to make needed set-ups, changes/adjustments in facility as requested by clients (i.e. additional chairs and tables, staging, thermostat changes, sound and lighting and other audio visual equipment, etc.); resolves event related problems.

Conducts tours of facility informing prospective clients and the public services and facilities; promotes favorable image of the City.

Completes evaluations for each event by soliciting patron and client comments regarding the facility and services provided; documents and evaluates activities performed, problems encountered, actions taken and related information. Recommends changes in operational procedures based on findings.

May oversee and provide technical direction to staff and maintenance personnel.

Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of effective customer service practices.

Knowledge of contract language rules and regulations.

Knowledge of public facility operations and set-up procedures.

Ability to communicate clearly both verbally and in writing.

Ability to establish and maintain effective work relationships with clients, promoters, city employees and general public.

Ability to respond to difficult and stressful situations in an efficient, effective, and positive manner.

Ability to establish and maintain effective work relationships with event clients, the public and other employees.

Ability to perform pre-event inspections and conduct tours of facilities.

Effective interpersonal skills.

Career Promotional Path:

Last performance evaluation must have resulted in an overall meets standards rating or better with no goal rating of less than meets standards.