Job Title

Job Family

Job Code

Job Exempt

Ticket Operations Manager

Non_Bargaining

ARM16

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

NB112

Salary

$31.59

$40.29

$48.98

Job Description

Performs responsible supervisory and administrative work managing and executing ticketing operations, event builds, event maintenance, seating manifests, floor sets, and final ticket office statements for settlement across a wide range of activities and events (excluding NBA ). Responsible for coordinating all ticketing event information between the promoter, venue personnel, and the ticketing provider in a timely manner. Maintains communication with ticketing provider and is responsible for accurate inventory of all tickets. Work effectively in a high-pressure environment. Works flexible and extended hours, including nights, weekends, and holidays, in addition to normal business hours.

Minimum Qualifications:

Bachelor's Degree in Accounting, Business Administration, or related field, experience with Ticketmaster Host and/or Archtics database, and four (4) or more years experience in ticketing management, preferably in major league sports (i.e., NFL, NBA, MLS, MLB) or in a large-scale entertainment venue; or an equivalent combination of education, training, and experience.

Responsibilities

EXAMPLES OF WORK PERFORMED: Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position. Supervises daily operations of the ticket operations through the execution of the ticketing platform in all aspects beginning and ending with manifesting to post show financial settlements. Responsible for overseeing and ensuring accurate programming/collection of all ticketing financials/revenue including ticketing including face value, facility fees, and rebates on ~$50 million in gross ticket sales annually. Trains, schedules, assigns, and reviews the work of employees engaged in the ticket operations. Provides appropriate reports to leadership. Maintains upcoming shows on ticketing system; monitors sales activities and prepares daily sales reports, transaction journals, and deposit forms; conducts daily audits to balance and verify the accuracy of all revenues received. Maintains security of all monies received. Works with the Finance departments, assist with all financial reconciliation regarding daily, monthly and as-needed reports, and sales trackers utilizing the Ticketmaster platform. Supervises the procurement, receipt, verification and consignment of all tickets; authorizes refunds, exchanges and cancellations on tickets purchased in accordance with departmental policies. Establishes and maintains event files. Resolves patron and/or promoter complaints and responds to inquiries regarding ticket operations. Provides scheduling, leadership, and direction to event day box office ticket seller manager/supervisors. Develops and administers annual operating budget for ticket operations; monitors expenditures and purchases necessary materials and supplies. Performs other duties as assigned.