Job Title

Job Family

Job Code

Job Exempt

Functional Analyst

Seiu_Professional

AIM99

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S10

Salary

$31.51

$41.75

$51.98

Job Description

Performs responsible professional and administrative work developing, monitoring, and enhancing new and existing administrative systems. Manages the training program in accordance with business needs and quality management. Assists in developing and implementing a training plan. Develops training documentation, including how-to guides, detailed design parameters and criteria, and standard operating procedures. Creates and maintains training presentations, course material/content, and documentation. Focuses on the people side of change, including changes to business processes, systems and technology, job roles, and organization structures. Works to drive faster adoption, greater utilization, and higher proficiency on changes impacting employees in the organization to achieve business results. Work is performed under general direction and reviewed through discussions and reports submitted.

ECONOMIC DEVELOPMENT: Develops, maintains, and enhances new and existing reporting systems according to customer feedback and independent understanding of business operations. Data is turned into information and information into insights that directly influence and advance organizational capability. Performs professional and administrative work and provides direct business intelligence support to all levels and disciplines of Economic Development, with emphasis on Building and Development functions that are of key interest to City of Orlando customers. Prepares and delivers presentations that articulate business results to diverse audiences. Capable of leading changes to business processes, systems, and technology and driving faster adoption and higher proficiency amongst staff. Work is performed under the general direction of the Information Platforms Manager and reviewed through discussions and reports submitted.

FLEET MANAGEMENT: Performs responsible professional and administrative work. Responsible for performing research and analysis tasks in evaluating manufacturer's data, blueprints, and specifications used in procuring and maintaining a wide variety of equipment, passenger vehicles, police, fire apparatuses/rescue units, and large capacity refuse trucks. Duties require technical skills and independent judgment in analyzing currently used techniques and recommending procedures to increase efficiency, performance benchmarking, and staffing requirements. Work is performed under the supervision of the Fleet Business Operations Manager and reviewed through reports, conferences, and results obtained.

ECONOMIC DEVELOPMENT: Bachelor's Degree in Information Management, Computer Science, Statistics, Finance/Economics, or related field and three (3) or more years of experience in data analysis or custom report development for end users, including prior experience creating SQL queries, tables, stored procedures, and views in a relational database environment; or an equivalent combination of education, training, and experience. Valid Florida Driver's License required. Direct experience with business intelligence applications such as Power BI or Tableau preferred.

FLEET MANAGEMENT: Bachelor's Degree in business-related field with an emphasis in Finance, Economics, or Accounting and three (3) years of experience in finance or investment analysis; or an equivalent combination of education, training, and experience. Valid Florida Driver's License required. Experience with complex modeling and manipulating large amounts of data desired. Experience with Excel, SPSS, and SAS desired. Prior experience with SQL and XML, JavaScript, or ETL frameworks preferred. Knowledge of Fleet Information Management Systems (FASTER, AssetWorks, etc) preferred.

Responsibilities

WORK PERFORMED:
Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Assesses, develops and implements training programs.

Updates training materials as needed.

Maintains training records.

Develops and applies a structured change management approach and methodology based on a situational awareness of the details of the change and the groups being impacted by the change.

Leads change management activities.

Assesses the change impact.

Completes change management assessments.

Works with functional teams in integrating change management activities into overall project plan.

Supports communication efforts.

Supports training efforts.

Identifies and manages anticipated resistance, and develops specific plans to mitigate or address the concerns.

Identifies, analyzes, prepares risk mitigation tactics.

Evaluates and ensures user readiness.

Conducts readiness assessments, evaluates results and presents findings in a logical and easy-to-understand manner.

Identifies performance gaps, and works to develop and implement corrective actions.

Creates and enables reinforcement mechanisms and celebrations of success.

Acts as an active and visible coach to functional teams, managers, and supervisors for change management.

Defines and measures success metrics and monitor change progress.

Creates and manages measurement systems to track adoption, utilization and proficiency of individual changes.

Tracks and report issues.

Performs other related duties as assigned.

(Economic Development)
Develops analysis and reporting capabilities for the City of Orlando's permitting services and development review service platforms.

Monitors performance and quality control plans to identify improvements and trends.

Interprets data, analyzes results using statistical techniques and provides ongoing reports

Develops and implements databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

Acquires data from primary or secondary data sources and maintain databases/data systems

Identifies, analyzes, and interprets trends or patterns in complex data sets

Filters and “cleans” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems

Works with management to prioritize business and information needs

Locates and defines new processes improvement opportunities

Performs other related duties as assigned.

(Fleet Management)
Researches modern trends in mobile equipment management including design modifications and manufacture of special purpose vehicles.

Conducts performance and trend-based analyzes on specialized types of automotive/heavy-duty vehicles/equipment for both on/off-road applications.

Conducts studies of fleet maintenance work; reviews and analyzes labor costs, work scheduling, and their quality control factors.

Inspects fleet preventive maintenance program compliance utilizing manufacturer's specifications and automotive engineering principles.

Reviews trends of parts procurement and maintenance supplies.

Reviews performance trends relative to shop operations.

Analyzes internal claims relative to manufacturer/dealer warranty programs.

Performs related work as required.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of City technology policies and procedures.

Knowledge of training principles and practices.

Knowledge of training and development program design and administration.

Knowledge of motivational principles and techniques.

Knowledge of statistical analyses and computer applications.

Experience and knowledge of change management principles, methodologies and tools. Excellent active listening skills.

Skilled in the use of PowerPoint, Word, Excel, and other software used by the City.

Excellent presentation and communication skills.

Ability to communicate effectively both verbally and in writing.

Ability to conduct research, analysis, and develop reports, manuals, and/or presentations based on findings and present recommendations to management.

Ability to develop and implement administrative systems training programs.

Ability to use personal computer and various other office equipment.

Ability to establish and maintain effective working relationships with City employees, managers, and representatives of outside agencies.

Enthusiasm for serving users and eagerness to teach.

Ability to clearly articulate technical information and messages to a variety of audiences so it is easy to understand.

Ability to work in a fast-paced office environment where multi-tasking is a must.

Ability to analyze training needs and coordinate resources to meet the requirements of project timelines and problem resolution. A solid understanding of how people go through a change and the change process.

Ability to influence others and move toward a common vision or goal.

Flexible and adaptable; able to work in ambiguous situations. Problem solving and root cause identification skills.

Able to work effectively at all levels in an organization. Must be a team player and able to work collaboratively with and through others.

Familiarity with project management approaches, tools and phases of the project lifecycle.

Experience with large-scale organizational change efforts.

Performs other duties as may be assigned.

(Economic Development)
Knowledge of various reporting packages such as (Business Objects etc), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)

Knowledge of statistics

Knowledge of the principles of open data, data science, and performance management

Knowledge of government processes and practices, including but not limited to legislative process, contracting and procurement, and budget

Knowledge of quantitative analysis, advanced mathematics, statistics, economics, and/or computer science

Knowledge of database management, data hygiene and transformation, and data visualization

Knowledge of how to build mobile and web applications that use open data

Knowledge of APIs, GIS systems, and mapping concepts

Knowledge of open data formats and the benefits and drawbacks of each format

Knowledge of open source software

Skilled in the use of statistical packages for analyzing datasets (Excel, SPSS, SAS etc)

Skilled in producing and interpreting data models, database design development, data mining and segmentation techniques

Skilled at producing queries, report writing and presenting findings

Ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Ability to communication both orally and in writing with the ability to explain complex concepts to a general audience

Ability to create and implement programs that spur cultural change

Ability to train people with varying degrees computer skills

Ability to tolerate risk and frequent change

Ability to implement data security protocols for sensitive or legally protected information

(Fleet Management)
Knowledge of automotive and heavy equipment repairs, preventive maintenance, and overhauling procedures

Knowledge of operations, facilities, and policies of a large-scale mobile equipment management operation

Knowledge of current concepts and modern techniques used in vehicle utilization and replacement

Knowledge of cost accounting methodology as applied to vehicular fleet maintenance

Skilled in the manipulation of computer systems and software, i.e., MS Office (Word, Excel, and Outlook), internet browsers, and email functions

Ability to develop operating procedures and management systems to improve efficiency

Ability to communicate ideas effectively, verbally, and in writing

Ability to exercise discretion and judgment in implementing operating systems and procedures

Ability to research technical information, evaluate data, and prepare concise reports of findings

Ability to learn new software