Job Title

Job Family

Job Code

Job Exempt

Computer Operations Manager

Non_Bargaining

AIM83

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

NB117

Salary

$43.40

$56.28

$69.15

Job Description

Performs advanced supervisory work in the operation and support of computer systems, desktop devices, and related peripheral equipment used in the City. Plans, coordinates, and directs staff in various aspects of computer support including Call Center, Computer Operations, and Desktop support. Work includes assigning job priorities and ensuring production standards are met. An employee in this position would require considerable judgment and discretion in establishing work standards, priorities, and efficiencies. Work is performed under the general supervision of the Systems & Networks Senior Manager through conferences, written reports, and achievement of goals and objectives.

Minimum Qualifications:

Bachelor's Degree in Information Systems, Programming, Computer Science, or related field and four (4) or more years data processing experience, which includes at least two (2) years in a management/supervisory capacity; or an equivalent combination of education, training, and experience. Preference for certification in one of the following areas: information technology, server administration, programming, desktop support, call center, network, or related field. Must pass police background investigation.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Directs the scheduling and operation of all production activities associated with computer center operations/data processing.

Establishes and enforces standards for controlling work flow and the integrity of data through the production processes, and ensures quality of production work and security of materials, equipment, and files located within the facility.

Ensures that server databases are backed-up according to established procedures, new programs or changes to present programs are implemented into production and backed-up to the appropriate media, and computer data from user departments is received in a timely manner to meet deadlines for processing.

Oversees maintenance of the computer tape log to reflect changes and deletions of information to the tapes; purges computer tape files after designated period.

Establishes, maintains, and assures compliance with service level agreements, polices and procedures related to client support.

Monitors computer schedules to assure timely arrival of input data to meet deadlines.

Solves problems related to Job Run Procedures.

Coordinates with Applications Development for new projects and program upgrades in order to evaluate effects on operation.

Prepares operational budget recommendations and justifications for program.

Performs related work as required.

KNOWLEDGE, SKILLS AND ABILITIES:

Considerable knowledge of information systems principles, practices, and methods, and of the operating characteristics, capabilities, and limitations of computer equipment.

Knowledge of the operation of data processing systems.

Knowledge of operational methods and procedures regarding information technology.

Knowledge of the capabilities, limitations, and uses of computers and peripheral equipment.

Skill in writing in programming languages.

Ability to diagnose and correct equipment stoppage and malfunctions.

Ability to analyze information, project needs, and coordinate staff resources to meet the requirements of project timelines, service level agreements, and problem solutions.

Ability to coordinate and assist in training personnel in computer operations, desktop support and call center practices and procedures.

Ability to establish and maintain effective working relationships with others.

Ability to plan, coordinate and supervise the work of Computer Operations Staff.

Ability to gather and analyze information related to trends and issues in client support. Ability to prepare and present information in an organized fashion to clients and management.