Job Title

Job Family

Job Code

Job Exempt

Information Technology Trainee

Seiu_Professional

AIM82

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S15

Hourly

$23.88

$30.45

$37.02

Job Description

Performs professional and technical work providing information and helping resolve user problems regarding department systems. Acts as an interface between the business and IT personnel to support the unit’s technology needs. Represents user area in all system enhancements and design activities. Reviews user requests, conducts data gathering interviews, documents business specifications, and manages technology projects until completion. Work requires independent judgment and the ability to work both alone and as a member of a team. Work is performed under general supervision and performance is reviewed through observation, discussion, and review of effectiveness of programs and client feedback.

Minimum Qualifications:

Bachelor's Degree in Computer Science, Information Systems, Business Administration, Public Administration, or related field plus experience in customer service or information systems, to include experience with project management tools such as Gantt charts; or an equivalent combination of education, training, and experience. Valid Florida Driver's License required. Must pass criminal background check. Proficiency in reading and interpreting a wide variety of technology related documents desired. Ability to explain technology in simple to understand methods while also explaining customer requirements to technical staff preferred.

GIS: Bachelor's Degree in Geographic Information Systems, Geography, Computer Science, or related field plus experience working with a Geographic Information System in planning, public safety, information technology, or public works; or an equivalent combination of education, training, and experience. Must have good verbal and writing skills. Proficiency in reading and interpreting a wide variety of documents such as ordinances, subdivision maps, site plans, legal descriptions, and plats desired. Experience maintaining computerized land records is a plus.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Develops and writes structured and efficient computer programs for input and retrieval of specific documents, data, and information which may include supporting SQL databases, writing SQL scripts, procedures, triggers; writing .NET programs; installing, testing and configuring vendor software; and writing and maintaining reports and job flows.

Develops test database environment, conducts testing and debugs programs and production runs by tracing and correcting errors.

Checks existing programs within systems for errors in logic and program content; makes necessary changes.

Analyzes and designs procedures for information systems applications; meets with clients to determine their needs and present systems.

Confers with supervisor, project manager and clients to resolve questions of program intent, and output requirements, input data acquisition, program scope and internal controls and checks.

Develops system proposals, data models, documentation, and client procedures and modifies any which currently exist.

Develops design/programming specifications for reports, screens, files or tables.

Participates in the development and planning of new or revised systems, scheduling and directing the preparation of programs, and the evaluation of application software products.

Trains and assists City personnel in the use of computer applications and equipment.

Conforms to the Application Development Methodology, applicable technical and data standards.

Performs other related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of information systems, concepts, techniques and operating principles.

Knowledge of computer programming techniques.

Knowledge of the capabilities, limitations and uses of computers and related equipment and techniques of translating client requirements into structured applications and programs utilizing available resources.

Some knowledge of relevant business, accounting, and record keeping practices and procedures.

Skill in writing in programming languages and in the operation and utilization of personal computers and computer terminals.

Ability to logically structure and code computer programs to optimize machine utilization.

Ability to conduct research and communicate effectively orally and in writing.

Ability to establish and maintain effective working relationships with departmental contacts.

Ability to read and understand program language manuals.

Ability to operate personal computer for extended periods of time.

Ability to conduct tests, analyze test results, detect programming errors and take proper corrective steps.