Job Title

Job Family

Job Code

Job Exempt

Systems/Network Engineer

Seiu_Professional

AIM72

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S09

Salary

$34.34

$45.50

$56.66

Job Description

Performs a variety of technical and administrative tasks relative to the City of Orlando's multi-user computer systems, servers, and networks. Responsibilities include specification, installation, maintenance, configuration, security, tuning, troubleshooting, backup and recovery, capacity planning, client support, and documentation of City computer systems, networks, and associated hardware/software resources. Must adhere to City and departmental policies and procedures. Work is performed under the general supervision of departmental managers and is subject to periodic review and evaluation. Work requires a flexible schedule to include some evenings and weekends.

Minimum Qualifications:

Bachelor's Degree with major coursework in Computer Science, Information Systems, or Computer Systems Management and at least five (5) years of work experience, including two (2) years supporting, installing, analyzing, and administering various wide area and local area network communications systems (hardware and software); or a minimum of seven (7) years external work experience specifically related to City system and/or network technologies; or an equivalent combination of education, training, and experience. Valid Florida Driver's License required at the time of application. Polygraph may be required for positions with access to security-sensitive information/databases. CCNE, CCIE, or MCSE certifications desired. Experience with Microsoft Windows NT server, Cisco routers, and Cabletron network equipment, including Spectrum network management software and Unix operating system preferred.

Certain certifications may be required depending on the position.

Windows - MCSE - Microsoft Certified Systems Engineer
or
Telecommunications - RCDD - Registered Communications Distribution Designer
or
AS400 - AS/400 Server certification - Professional Network Administrator for Network/Multiple Systems Environment
or
Unix - HP Certified Professional
or
AIX System Administrator II

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Research, and provide recommendations for City acquisition, standard computer system, server and/or networking technologies.

Plan, design and/or perform installation of City multi-user computer systems, servers, networks and/or associated hardware/software.

Perform initial setup and subsequent modifications to multi-user computer systems, servers and/or network environments, including additions, enhancements and upgrades to component hardware, operating system software and resident applications as required.

Recommend, perform and/or coordinate maintenance services appropriate to maintain availability and function of city systems and networks according to established service-level agreements regarding technology, applications, workflow and procedures.

Develop, document and maintain procedural guidelines by which clients are given physical and logical access to systems and applications resident on multi-user computer systems, servers and/or networks.

Provide technical analytical expertise to the Computer Systems Support Analyst, System/Network Administrators, Application Developers and management regarding wide area and local area network design and data communications systems.

Train Systems/Network Administrators in hardware installation and support, software/hardware interfaces, network addressing schemes and application use.

Create and/or modify computer system and/or network configurations to accommodate local and remote attached peripheral devices.

Identify and troubleshoot to resolution problems associated with multi-user computer systems, servers, networks and attached peripherals using protocol analyzers, communications trace utilities and/or other diagnostic equipment as needed.

Develop, document and maintain procedures, including instruction and operational interfaces, to backup data resident on multi-user computer systems and servers.

Monitor, sustain, and work to enhance system and/or network performance regarding availability, throughput, and response time, in keeping with established service-level agreements.

Document, and prepare written reports relative to, current and projected computer system, server and/or network resource utilization and performance for capacity, budget and finance planning.

Provide consulting and planning services to client departments regarding computer system, server, and/or network technologies, capacity and function.

KNOWLEDGE, SKILLS AND ABILITIES:

- Detailed knowledge of personal computers, techniques and issues regarding the operation and administration of multi-user computer systems, servers and/or LAN/WAN environments, as well as a fundamental understanding of data communication/transmission protocols.

- Specific knowledge of City computing platforms, operating systems and applications is also essential.

- Ability to work effectively under pressure to identify, troubleshoot, and resolve problems associated with computer systems, servers and networks. This includes, but is not limited to the specification, installation, configuration, operation, tuning and maintenance of specific computing and communications equipment in a multi-platform, multi-vendor, multi-protocol environment.

- Ability to operate computer equipment for extended periods of time and physically lift and move computer/network components weighing up to 35 pounds.

- Ability to effectively communicate (orally and in writing) regarding computer and network technologies to a variety of client/management audiences.

- Ability to establish and maintain effective working relationships with fellow employees and representatives of other agencies and companies.

- Ability to organize and prioritize work effectively, and maintain a professional attitude in the face of adversity.