Job Title

Job Family

Job Code

Job Exempt

Enterprise Solutions Architect

Non_Bargaining

AIM71

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

NB115

Salary

$39.62

$50.52

$61.42

Job Description

Under general direction, performs the most advanced and complex system integration requiring a broad range of professional and technical skills including systems analysis and programming of software and hardware to ensure integration and connectivity of many subsystems such as used by Orlando Fire Department. Provides leadership on a regular on-going basis to at least two professional or technical employees involved in the development, maintenance, and integration of critical Fire systems such as CAD/RMS, GIS, and related subsystems; serves as the internal expert and adviser to management; participates in strategic planning sessions with the Police Chief and Fire Chief and their staffs to provide technical advice; facilitates the coordination of a joint CAD and Records system; and performs other related duties as assigned. Work is performed under the general direction of the Client Support Services Manager with considerable latitude for individual initiative and judgment and is reviewed by observation of results achieved.

Minimum Qualifications:

Bachelor's Degree in Computer Science, information systems, business management information, or related fields and five (5) years experience with systems analysis and programming systems for Fire Department EMS such as CAD/RMS, GIS, and other related systems used in the City’s Fire Department, and including two (2) years experience in a leadership capacity or major project management experience; or an equivalent combination of education and experience. A valid Florida Driver's License is required. Must pass police background investigation.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Provides leadership to two or more employees as a regular and recurring part of assignment such as training, scheduling, and reviewing work; balances workload to assure timely accomplishment of assignments; provides reference materials and instructions; and reviews completed work as appropriate.

Plans, supervises, and directs the design, development, implementation, and maintenance of mission-critical City systems including major conversions, revisions, and installations of upgrades and revisions; provides specific technical direction to Technology Management Bureau staff in the implementation and operation of mission critical software systems.

Ensures that customers’ needs analysis and recommendations are in alignment with City goals and initiatives.

Works with functional groups within the Technology Management Division and others to develop short- and long-term system plans and improvements.

Works directly with software vendors and outside consultants to coordinate implementation of revision upgrades and to resolve software related problems of City mission-critical software systems; conducts interviews with client departments; analyzes and documents business functions and processes; and provides recommendations and methods for integration with existing and future technology relating to a mission-critical software system.

Serves as a technical consultant to senior management personnel regarding specific software issues relating to a mission-critical software system; provides input for strategic and operational planning of a mission-critical software system. Works with other governmental and business agencies to coordinate activities, data exchange, and other activities as they arise; works with management in the purchase or upgrades to hardware ensuring continuing availability of the mission-critical software systems.

Keeps abreast of emerging technology trends and their affects City mission-critical systems.

Work is performed under the general direction of the Software Support Manager and is reviewed through reports submitted, observations, and evaluation of technical support ability, reports and client feedback.

Manages dozens of application servers, software applications, interfaces between them, and devices to support daily tactical operations of public safety departments. These applications include Computer Assisted Dispatch, Call Screening, In-car/Responder Computing/Field Reporting, Records Management, 911 Phone/Radio Location Services/Recording, Inspections, Medical/Patient Care, Investigations, and Document Management

Plans, implements, and revises access control systems that enforce the principle of least privileged but meets end-user operational requirements when organizational changes occur and over the lifetime of those systems.

Designs or operationalizes and supports management reporting systems for strategic evaluation of tactical operations, including the creation and maintenance of GIS data supporting public safety response and spatially-aware analytics platforms.

Designs or operationalizes and supports secure data exchanges between internal City systems and to/from third party products from the City's network; produces documentation for sustainability of operations.

Provides Tier III monitoring, troubleshooting, support, and direction for all end users, applications administrators, PC technicians and administrators, and systems/network technicians enabling public safety operations; coordinates and executes updates and service interruptions for maintenance; and provides recommendations to departmental users, teams, and managers on methods to improve usage of in-place systems.

Serves as a liaison with third party providers and government partners on systems availability, technical support, migration planning, and implementation.

Implements public safety/911 dispatch, mapping, records, and mobile/field reporting software upgrades. This includes: reviewing vendor specs and recommendations for comparison against current setup to determine hardware needs and necessary changes within current environment; assisting with vendor remote sessions for additional reviews and testing; and conducting functionality checks within sandbox environments prior to upgrade and support during upgrade process.

Creates and maintains technical documentation including as-builts and interface control documents for support purposes; creates and maintains end-user documentation tailored for specific use cases and/or software solutions.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge of the computer technology such as CAD/RMS, GIS, and Crystal Reports used to support the mission-critical systems in the Fire Department.

Considerable knowledge of project management techniques.

Working knowledge of both hardware and software.

Knowledge of City rules, policies, procedures, and other related information as it relates to mission-critical computer systems.

Knowledge of systems analysis and information system concepts, techniques, and operating principles.

Considerable knowledge of the capabilities, limitations, and uses of available computer and peripheral equipment.

Ability to provide leadership and training to assigned employees.

Ability to plan, organize, schedule, and assign work to assigned personnel.

Ability to establish efficient standards and procedures for a mission-critical software system.

Ability to establish and maintain effective working relationships with employees, department management personnel, vendors, and others.

Ability to communicate orally and in writing with others, using both technical and non-technical language, to explain complex technical issues and processes clearly and concisely.

Ability to operate a personal computer for extended periods of time.

ADDITIONAL QUALIFICATIONS FOR PROMOTION: N/A.