Job Title

Job Family

Job Code

Job Exempt

Technology Business Analyst

Seiu_Professional

AIM46

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S10

Salary

$31.51

$41.75

$51.98

Job Description

Performs professional and technical duties related to defining business needs, understanding current state environments, and helping to champion change initiatives. Duties include developing business cases to communicate analysis results and taking charge of working with stakeholders to elicit the information required to develop product requirements. Work is performed under the general direction of the Computer Operations Manager, with latitude for individual initiative and judgment. Work is reviewed through observation, discussion, reports, and successful resolution of customer needs given budget constraints.

Minimum Qualifications:

Bachelor's Degree in Computer Science, Information Systems, Business Administration, Public Administration, or related field and four (4) years of systems analysis and development experience; or an equivalent combination of education, training, and experience in an applicable technical environment. Must pass police background investigation. Must be comfortable facilitating discussions, leading stakeholders through requirement-related activities, supporting user acceptance testing, and assisting users as they transition through change to future statement environments. Certification in business analysis and Six Sigma by an industry-recognized certification organization desired.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Researches existing problems or opportunities needing to be addressed.

Defines and documents customer business requirements.

Researches to understand existing functions and processes including current operational procedures.

Analyzes the feasibility of proposed solution options.

On assigned projects, serves as a liaison between departmental end-users, Information Technology staff, consultants and other organizations.

Consults with functional managers and application users to elicit necessary information to specify requirements for new systems and enhancements to existing systems.

Identifies opportunities for improving business processes through information systems and/or non-system driven changes.

Understands how to use technology to solve business problems.

Creates and maintains business and functional specifications.

Ensures proposed system designs fits the needs of the users and addresses stated requirements.

Reads and interprets systems and functional technical literature and translates in terms understandable to end-users. Writes detailed universally understood procedures for permanent records and for use in training.

Conducts change impact analysis to assess the potential implications of proposed changes during in-flight projects.

Provides work direction to one or more technical or clerical staff or acts as a team lead on designated projects or assignments.

Develops Business Process Modelling and Notation diagrams for business processes and projects.

Performs other related duties as required.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of different project life cycle approaches – including agile

Knowledge of business analysis best practices

Skilled in the use business and technical writing to communicate effectively

Skilled in collaboration and bringing stakeholders with disparate views to reach agreement on requirements and designs

Skilled in interviewing stakeholders and running requirement workshops

Skilled in the use business and technical writing to communicate effectively

Skilled in collaboration and bringing stakeholders with disparate views to reach agreement on requirements and designs

Skilled in interviewing stakeholders and running requirement workshops

Skilled in the development of a variety of business analysis deliverables including business cases, scope documents, and requirement specifications

Ability to research and seek out answers to questions or discover information necessary for analyzing root causes of existing problems

Ability to analyze results of elicitation and research in order to make recommendations on approaches for solving complex business problems

Ability to break down complex topics into manageable consumable units and to understand how to apply creative thinking and systems thinking to understand business contexts

Ability to perform a variety of analytical techniques to elicit risks, assumptions, constraints, and dependencies

Ability to communicate effectively orally and in writing

Ability to acquire knowledge of subject matter, functions and activities deemed important to the department or other assigned work unit, including applicable laws, rules, regulations, procedures and technical
operations

Ability to establish and maintaining effective and cooperative working relationships

Ability to provide direction to subordinate administrative staff and clerical and technical personnel

Ability to adapt business analysis approach to shifting priorities

Ability to perform duties independently under general, minimal supervision

Ability to work autonomously to prioritize tasks to meet expected project timelines

Ability to understand different requirement types and the purpose and rationale for exploring each within a project

Ability to handle multiple and parallel projects

Ability to prioritize work based on value