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Job Title   Job Family   Job Code   Job Exempt
Network & Telecommunications Manager   Non_Bargaining   AIM09   Y
 
        Pay Grade   Pay Rate Type   Minimum   Midpoint   Maximum
        NB117   Salary   $46.95   $60.88   $74.80
 
 
JOB DESCRIPTION
 

The Network and Telecommunications Manager is responsible for overseeing the planning, availability, implementation, and maintenance of the City’s network, telecommunications, and fiber infrastructure. Oversees a team of professionals and guides the implementation of modern architecture. This includes managing voice, data, video, fiber, and wireless communication systems to ensure high availability, performance, and security. The role involves strategic planning, team leadership, maintaining inventory, vendor management, and ensuring compliance with industry standards and regulations. Work is performed under general direction with considerable latitude for individual initiative and judgment and is reviewed by observation of results achieved, meetings, detailed reports, and systems performance.

Minimum Qualifications:

Bachelor’s degree in computer science, Information Technology, Telecommunications, or a related field and four (4) or more years progressively responsible experience in network and telecommunications, two (2) years of which must have been in a supervisory capacity; or an equivalent combination of education, training, and experience. Must pass police background investigation.

Additional Qualifications for Promotion

Two (2) years successive performance evaluations (may include interim and final appraisals) resulting in an overall Exceeds Standards rating. Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the Supervisor.
 
RESPONSIBILITIES
 
EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.
Design, implement, and maintain LAN/WAN/MAN infrastructure, including routers, switches, firewalls, and wireless systems.

Monitor network performance and troubleshoot issues to ensure optimal uptime and reliability.

Plan for network capacity, scalability, and future growth.

Adherence to zero-trust network architecture (ZTNA).

Manage the installation, configuration, and maintenance of telephony systems (VoIP, SIP, PBX).

Oversee video conferencing systems, mobile communications, and unified communications platforms.

Ensure seamless integration between voice and data systems.

Lead and mentor a team of network and telecom Architects and Administrators.

Manages project milestones, deliverables, and timelines.

Ensure adherence to budgets and project goals.

Assign tasks, monitor progress, and provide training and development opportunities.

Conduct performance evaluations and manage team schedules, including on-call rotations.

Evaluate and negotiate contracts with service providers and equipment vendors.

Ensure timely procurement and deployment of network and telecom hardware/software.

Maintain detailed documentation of network and telecom architecture, configurations, and procedures.

Provide regular reports on performance, incidents, and improvement plans.

Implement and enforce network and telecom security policies.

Ensure compliance with relevant regulations (e.g., FCC, CJI, PCI).

Conduct regular audits and risk assessments, working with Information Security teams.

Performs other duties as assigned.


KNOWLEDGE, SKILLS, AND ABILITIES:

Considerable knowledge of computer servers, workstations and network equipment, configuration, operating system software, and industry directions.

Considerable knowledge of systems analysis, computer programming, computer operations, network concepts and techniques, and information security methods.

Knowledge of computer system metrics, measurement techniques, and capacity planning processes.

Knowledge of relevant business, accounting, record keeping, security, and audit practices and procedures.

Considerable knowledge of Southern Building Codes as they relate to data communications wiring and need to have knowledge of planning principles, procedures, and techniques for data communication systems and networks.

Knowledge of planning principles, procedures, and techniques for telecommunications systems.

Ability to analyze, troubleshoot, and resolve problems related to equipment and operating system software configuration of assigned platforms.

Ability to establish and maintain effective working relationships with employees, other managers and staff, and vendors.

Ability to conduct research, analyze, and formulate recommendations to communicate clearly and concisely, both orally and in writing.

Ability to make decisions recognizing established guidelines, precedents, and practices and to use resourcefulness and tact in meeting new problems.

Ability to plan, schedule, coordinate, and review the work of assigned staff.

Ability to establish and maintain effective working relationships employees, outside contractors, and vendors.

Ability to communicate clearly and concisely, both orally and in writing.

Ability to interpret and implement regulations, rules, and contract provisions for maximum benefit to City.

ADDITIONAL QUALIFICATIONS FOR PROMOTION:

Two (2) years of successive performance evaluations (may include interim and final appraisals) resulting in an overall exceeds standards rating.

Promotions are not to be considered an automatic function of longevity and are subject to the review and authorization of the supervisor.