City of Orlando Home City of Orlando  
Job Title   Job Family   Job Code   Job Exempt
Police Communications Manager   Non_Bargaining   AIA03   Y
 
        Pay Grade   Pay Rate Type   Minimum   Midpoint   Maximum
        NB116   Salary   $44.83   $57.16   $69.49
 
 
JOB DESCRIPTION
 

Performs responsible administrative and managerial work involving emergency communications. Manages the operations of the Police Communications Center and is responsible for dispatch, teletype, and complaint desk functions. This position may work during critical incidents. The employee makes critical decisions in stressful situations and exercises considerable independent judgment. This position also manages the budget for the Communications Center. Work is performed under the direction of a Police Deputy Chief. Performance is reviewed through conferences, evaluation of reports submitted, and quality of services provided by the Communications Center.


Minimum Qualifications:
Bachelor’s degree in business administration, management, or related field and at least four (4) years supervisory experience in emergency communications; or an equivalent combination of education, training, and experience. Must possess an Orlando Police Department (OPD) Radio Teletype and Desk certification, or equivalent certifications from another law enforcement agency. Candidates with equivalent certifications must obtain OPD certification within nine (9) months of hire. OPD Teletype certification must be obtained within one (1) year of hire. Must possess Public Safety Telecommunicator certification. Must pass police background investigation which includes polygraph examination.
 
RESPONSIBILITIES
 
EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Plans, develops, and implements operating policies and procedures and training programs for the receipt and disposition of calls for a variety of situations requiring Police assistance; monitors operations to ensure compliance.

Supervises, through assigned supervisors, the receiving and dispatching of requests for Police service; ensures staff is trained in proper telephone call procedures and in operation of computer aided dispatch system, teletype, and related communications equipment.

Develops and administers annual operating budget for Communications Center; monitors expenditures; and authorizes the procurement of materials, supplies, and equipment.

Coordinates maintenance and/or repair of communications equipment (radio system, teletype, telecommunications system, recorders, and related equipment).

Serves as the Department's liaison with law enforcement, fire protection and other emergency communication centers to plan and coordinate joint services.

Ensures that the Communications Center is properly staffed on a 24-hour basis.

Directs communications activities during major special events, riots, or national disasters. Keeps Police Chief apprised of situations.

Conducts research for communication systems and participates in development of long-range plans for Center.

Compiles data; prepares various reports reflecting Section activities and related matters.

Administers disciplinary actions and related personnel matters to ensure compliance with personnel policies and procedures.

Performs other duties as assigned.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 


KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of complex communication and alarm systems.

Knowledge of federal regulations governing the operation of communications systems and the release of information.

Knowledge of Police Department operations.

Knowledge of effective management principles and practices.

Ability to plan and direct communications activities during major events and/or disasters.

Ability to communicate effectively, both verbally and in writing.

Ability to handle stressful citizen complaints.

Ability to establish and maintain effective relationships with employees, other City employees, and the general public.

Ability to develop and control an operating budget of several million dollars.

Ability to exercise good judgement in emergency situations.

Ability to operate computer and communications equipment such as multi line telephone, teletype, two-way radio, etc.


ADDITIONAL QUALIFICATIONS FOR PROMOTION: N/A.