Job Title

Job Family

Job Code

Job Exempt

Police Communications Manager

Non_Bargaining

AIA03

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

NB116

Salary

$41.45

$52.85

$64.25

Job Description

Performs responsible administrative and managerial work involving emergency communications. Manages the operations of the Police Communications Center and is responsible for dispatch, teletype, and complaint desk functions. Work is performed under the direction of a Police Deputy Chief. Performance is reviewed through conferences, evaluation of reports submitted, and quality of services provided by the Communications Center.

Minimum Qualifications:

Bachelor's Degree in Business Administration, Management, or related field and at least two (2) years supervisory experience in emergency communications, preferably in the area of law enforcement; or an equivalent combination of education, training, and experience. Must meet polygraph and background standards appropriate to non-sworn employees of the Orlando Police Department (OPD).

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Plans, develops, and implements operating policies and procedures and training programs for the receipt and disposition of calls for a variety of situations requiring Police assistance; monitors operations to ensure compliance.

Supervises, through assigned supervisors, the receiving and dispatching of requests for Police service; ensures staff is trained in proper telephone call procedures and in operation of computer aided dispatch system, teletype, and related communications equipment.

Develops and administers annual operating budget for Communications Center; monitors expenditures; and authorizes the procurement of materials, supplies, and equipment.

Coordinates maintenance and/or repair of communications equipment (radio system, teletype, telecommunications system, recorders, and related equipment).

Serves as the Department's liaison with law enforcement, fire protection and other emergency communication centers to plan and coordinate joint services.

Ensures that the Communications Center is properly staffed on a 24-hour basis.

Directs communications activities during major special events, riots, or national disasters. Keeps Police Chief apprised of situations.

Conducts research for communication systems and participates in development of long-range plans for Center.

Compiles data; prepares various reports reflecting Section activities and related matters.

Administers disciplinary actions and related personnel matters to ensure compliance with personnel policies and procedures.

Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of complex communication and alarm systems.

Knowledge of federal regulations governing the operation of communications systems and the release of information.

Knowledge of Police Department operations.

Knowledge of effective management principles and practices.

Ability to plan and direct communications activities during major events and/or disasters.

Ability to communicate effectively, both verbally and in writing.

Ability to handle stressful citizen complaints.

Ability to establish and maintain effective relationships with employees, other City employees, and the general public.

Ability to develop and control an operating budget of several million dollars.

Ability to exercise good judgement in emergency situations.

Ability to operate computer and communications equipment such as multi line telephone, teletype, two-way radio, etc.

ADDITIONAL QUALIFICATIONS FOR PROMOTION: N/A.