Job Title

Job Family

Job Code

Job Exempt

Neighborhood Relations Coordinator

Seiu_Professional

AAM67

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S12

Salary

$28.28

$36.07

$43.85

Job Description

Performs administrative and professional community engagement work, serving as an expert in outreach and enhancement. Plans, develops, organizes, and implements neighborhood programs and services for neighborhood organizations and residents. Develops and manages community and neighborhood leadership training. Responsibilities include communicating the Mayor’s key priorities, project management, and informing and connecting neighborhood leaders and residents to city programs and services. Work is performed under the supervision of the Neighborhood Relations Supervisor. Performance is reviewed through discussions and evaluations of results achieved. This position requires office and field work, including evenings and weekends.

Minimum Qualifications:

Bachelor's Degree in Public Administration, Nonprofit Management, Sociology, Volunteer Management, Planning, or related field and minimum three (3) years experience in developing and administering neighborhood or community outreach and enhancement programs; or an equivalent combination of education, training, and experience. Valid Florida Driver's License required.

Responsibilities

EXAMPLES OF WORK PERFORMED:
Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Establishes collaborations and partnerships with neighborhood and community organizations to establish and maintain strong, sustainable and livable neighborhoods throughout the city.

Serves as a city representative to assigned neighborhoods; functions as a liaison between various city departments and the neighborhoods and/or citizens.

Provides technical assistance to neighborhood leaders and volunteers in the creation, development, operation and management of neighborhood associations, including serving as a catalyst for improvement by working with residents to enhance neighborhoods.

Coordinates marketing, communications, program development, and budget management for various neighborhood leadership programs.

Develops, coordinates, plans, implements and evaluates outreach programs and strategies to enhance and improve the effectiveness of communities and neighborhood associations.

Serves as a representative for the Mayor at neighborhood meetings and community events, including advising the Mayor and other city appointed officials and staff on neighborhood issues, concerns and expectations.

Researches, plans, conducts, implements and evaluates neighborhood organization and leadership training and workshops, including customized training tailored to specific neighborhood organization needs.

Consults with and advises city departments, elected officials, neighborhood organizations, residents regarding issues, concerns and potential solutions to community needs, issues and problems.

Writes and produces newsletters, presentations, and informational materials about city programs, services, best practices, and initiatives to inform citizens and organizations.

Facilitates neighborhood meetings hosted by the city, including advising city departments on meeting format and logistics to achieve the desired meeting outcomes.

Plan, coordinates, implements and manages budgets for special events and activities to engage neighborhood leaders, residents and neighborhood stakeholders. Assists with planning and implementing the annual Neighborhood Summit and other special events.

Develops and manages city programs but not limited to the Mayor’s City Academy, Mayor’s Neighborhood and Community Summit, iLead Leaderships Series and Community Connections Workshops.

Performs Emergency Service Function (ESF) 15, (Volunteers and Donated Goods) or ESF 14 (Public Information) when the Emergency Operation Center (EOC) is activated.

Conducts community needs assessments using basic survey and interview methodologies, including analyzing survey/questionnaire results and assesses their impact on the neighborhood.

Prepares activity reports to reflect outreach impacts including informational documents for elected city officials and city senior staff.

Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of municipal government, including objectives, programs, projects, activities and challenges.

Knowledge of the City of Orlando and its various neighborhoods and communities.

Knowledge of the geographical area and demographics of assigned areas in community, including the ability to read and understand density maps, land use data information, growth management plans, etc.

Knowledge of City departments, codes, policies and procedures, and Boards and their respective services, policies and procedures.

Knowledge of Florida Statutes: F.S. 617 – Not-for-Profit; F.S. 718 - Condo Regulations; F.S. 720 -- Homeowner Associations.

Knowledge of organizational development, team building, volunteer recruitment and management, conflict resolution, and managing and facilitating meetings, including Robert's Rules of Order.

Knowledge of basic survey and interview methodologies.

Skilled in research techniques and project management.

Skilled in public speaking; researching, developing and making presentations; and presenting ideas clearly and concisely in writing and/or verbally.

Skilled in developing leadership and organization management training.

Skilled in Microsoft applications at the intermediate level, including developing and presenting PowerPoint presentations.

Skilled in and writing newsletters and publications, photography, and event planning and implementation.

Ability to establish and maintain effective working relationships with city departments, elected city officials, community leaders, residents, area businesses, and community and social service agencies.

Ability to work independently, demonstrate independent judgment, and show initiative.

Ability to remain calm under pressure, in stressful situations, and during confrontational meetings.

Ability to maintain and develop positive working relationships with internal and external audiences with coordinating various event related projects.

Ability to handle multiple projects and remain focused and flexible.

Ability to create and maintain comprehensive project documentation.

Ability to create, manage, adapt and evaluate budgets necessary to achieve neighborhood program goals.

Ability to identify neighborhood needs and potential solutions, and to plan, manage and evaluate outreach programs and activities to address needs.

Ability to analyze and interpret factual data necessary to render opinions, decisions, and direction to the residents, community, organizations, associations, and businesses.

Ability to lift objects of up to 25 lbs.

Ability to work evenings and weekends.