Job Title

Job Family

Job Code

Job Exempt

Public Works Billing Supervisor

Seiu_Supervisory

AAM01

Pay Grade

Pay Rate Type

Minimum

Midpoint

Maximum

S13

Salary

$26.63

$33.96

$41.28

Job Description

Performs highly responsible administrative and supervisory work with the Public Works Department. Primary responsibilities include customer service and the billing of commercial and residential customers in the area of refuse collection or sewer revenue collection. Duties include analyzing and monitoring customer usage and billing procedures, monitoring and maintaining inventory of refuse containers, monitoring private roll-off franchise businesses, collecting revenue for delinquent accounts, and supervising employees engaged in related activities. Work is performed under general supervision and reviewed through reports, conferences, and results achieved.

Minimum Qualifications:

SEWER SYSTEM: Bachelor's Degree in Business Administration, Accounting, or related field and two to three (2-3) years professional accounting or auditing experience; or an equivalent combination of education, training, and experience. Experience in utility billing highly desired.

REFUSE COLLECTION: Bachelor's Degree in Business Administration, Accounting, or related field plus (2) years administrative or supervisory experience in one (1) or more of the following areas: quality control, inventory control, scheduling, and accounting; or an equivalent combination of education, training, and experience.

Responsibilities

EXAMPLES OF WORK PERFORMED:

Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.

Plans and supervises the work of employees engaged in monitoring refuse container services to customers and/or maintaining customer accounts, ensures proper preparation of wholesale bills, surcharge billing, issuance of credit.

Initiates and develops projects to enhance and maximize sewer revenue collection and increase number of billable customers.

Analyzes and monitors customer usage of refuse containers or sewers; reviews water systems coded by Orlando Utilities Commission for sanitary sewered water usage to insure accurate billing; streamlines billing processes.

Develops and implements mainframe computer program for prompt billing of wholesale sewer customers.

Prepares quarterly financial reports on status of all sewer revenue collection funds; verifies all revenues are directed to correct fund accounts; participates in design and revision of accounting systems.

Determines type of services needed for commercial refuse customers through the information received from staff.

Reviews work orders submitted by crew leaders for new and terminating commercial accounts and assigns equipment operator to collect or deliver containers.

Reviews monthly status reports submitted by accounting and property clerks to examine section's activities and identify potential problems.

Estimates needs and costs of containers needed for special projects; arranges container services accordingly.

Monitors roll-off franchise contracts held by private refuse collection firms to ensure compliance with City ordinances, and proper servicing and billing.

Responds to customer complaints regarding billing errors, initiates corrective actions.

Assists in budget development and administration; develops program objectives through analysis of past activities and submits to supervisor for review.

Performs other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Knowledge of principles, practices and methods of accounting.

Knowledge of fiscal and record keeping principles and practices.

Knowledge of practices and methods of revenue collection.

Knowledge of effective supervisory techniques.

Ability to establish and maintain financial record keeping systems.

Ability to prepare financial, analytical, statistical and narrative reports.

Ability to establish and maintain effective working relationships with employees and the general public.