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Job Family |
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Job Code |
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Job Exempt |
Permitting Services Assistant Division Manager - C
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Non_Bargaining
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AAA18
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Y
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Pay Grade |
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Pay Rate Type |
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Minimum |
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Midpoint |
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Maximum |
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NB117
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Salary
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$43.40
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$56.28
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$69.15
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Job Description
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Performs administrative professional work assisting the Permitting Services Division Manager in the development and implementation of operational policies and program objectives for the Permitting Services Division. Work includes managerial tasks and involves supervision, coordination ,and direction of assigned supervisory personnel responsible for good customer service when receiving, reviewing, and issuing permits. Maintains knowledge of permitting development and/or customer service. Work involves tasks assigned by the Permitting Services Division Manager and Economic Development Department Director through conferences, observations, analysis of reports, and evaluation of results achieved.
HORIZONTAL DEVELOPMENT: Performs administrative professional work assisting the Permitting Services Division Manager in the development and implementation of operational policies and program objectives for the Permitting Services Division. Work includes managerial tasks and involves supervision, coordination, and direction of assigned supervisory personnel responsible for leading the development review process for all horizontal improvements. Manages the plan review and inspection teams within the Permitting Services Division and administers coordination across City of Orlando departments to achieve a seamless and efficient permitting process. Work involves tasks assigned by the Permitting Services Division Manager and Economic Development Department Director through conferences, observations, analysis of reports, and evaluation of results achieved.
Minimum Qualifications:
Bachelor's Degree in Business Administration, Public Administration, Engineering, Construction, or related field and four (4) years experience in building management, business administration, public administration, or customer service, two (2) years of which must have been in an office supervisory capacity; or an equivalent combination of education, training, and experience. Valid Florida Driver's License required.
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Responsibilities
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EXAMPLES OF WORK PERFORMED:
Note: The listed duties are only illustrative and are not intended to describe every function that may be performed by this job class. The omission of specific statements does not preclude management from assigning specific duties not listed if such duties are a logical assignment to the position.
Is responsible for ensuring that the Permitting Services Division provides high customer and constituent services.
Is responsible for developing and ensuring the success of various community outreach initiatives.
Manages, coordinates, and directs the activities of the Permitting Services supervisors and office personnel.
Investigates and responds to comments from the Mayor, CAO, Commissioners, Director, citizens, and employees.
Reviews cases with the Mayor's staff, CAO, Commissioners, and attorneys; supervises the cases and assists with code interpretation.
Manages customer service initiatives and operational processes.
Reviews assignments and program activity reports with Section supervisors; provides guidance and strategic planning for the Division.
Develops and administers annual operating budget.
Reviews and authorizes personnel actions such as selections, promotions, transfers, and demotions; reviews disciplinary actions through documentation and feedback from supervisors.
Prepares monthly and quarterly performance reports.
Reviews and authorizes purchases and related documents; monitors requests submitted to ensure funds are available prior to acquiring materials.
Attends and makes presentations to City Council and various neighborhood and community associations; attends assigned committee
May perform duties of the Division Manager during absence.
Performs other duties as assigned.
KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of administrative regulations, customer and constituent outreach processes, and City policies and procedures.
Knowledge of construction administration and/or customer service.
Knowledge of modern practices and principles of administrative an operation/process management.
Has extensive knowledge and experience with professional customer service, constituent service, community outreach, marketing, and interaction with customer development community.
Knowledge of the preparation and utilization of an annual budget.
General knowledge real estate principles.
Knowledge of developments, current literature, and sources of information in the field of customer service and operational management.
Skilled in the operation and utilization of personal computers and computer terminals.
Ability to establish and maintain effective relationships with citizens, constituents, staff, City, county, state, and federal officials.
Ability to operate a personal computer and related equipment.
Ability to communicate clearly and concisely, both orally and in writing, and enforcing regulations with firmness, tact, and impartiality.
Ability to stand and walk for extended periods of time and to perform duties under sometimes adverse conditions such as communicating in difficult situations.
Ability to plan, assign, and review the work of assigned personnel.
ADDITIONAL QUALIFICATIONS FOR PROMOTION: N/A.
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